Shift Lead
: Job Details :

Our Shift Leads set the tone for our stores and play a pivotal role in setting our Crew and Stores up for success. Crew Leads are responsible for motivating, training, and communicating the Wings Over a vision to all Crew Members, as well as coaching in the moment.DAY IN THE LIFE:Essential job functions include but are not limited to the following:Educates and empowers Crew to deliver on Wings Over Values of Amazing Food & Smileable ExperiencesWorks to promote the culture and values of Wings Over by acting with integrity and honestyRemains calm and collected, and works to keep the store operating to the Wings Over standard through timely delegationAnticipates customer and store needs by constantly evaluating environment and customers for cues.Acts swiftly to resolve business and guest needsUtilizes operational tools to achieve operational excellence during the shift.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Communicates information and ideas to the Manager on duty to promote store growth and a positive work environment.Assists with new crew member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Provides Manager on duty with timely feedback on Crew performance during shiftDelivers Smileable Experiences to all customers by acting with a customer comes first attitude and connecting with the customerHelps deliver our promise of Amazing Food by keeping all workstations clean and organized and coaches teamFollows health, safety and sanitation guidelines for all products. Maintains regular and punctual attendanceYOU ARE:A Team Player - you embody the Wings Over mission of Good PeoplePassionate - you love food, restaurants and peopleEnthusiastic - you love to help others to learn and growHumble - you constantly look for areas in which to improve and understand the value of othersRespectful - you value diversity and the input of others and garner respect through your actionsOpen to Change - you embrace change and can navigate through ambiguous periodsMotivated - you come to work with a can-do attitude and drive others to do the sameComposed - you create organization out of chaos and can lead others to see the way forwardProactive - you see it, think it, and solve it and know when to ask for help