Shift Lead
: Job Details :

Job Functions:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceAssist in the management of specific areas of the restaurant during scheduled shiftsPace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flowAssist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive teamEnsure that the restaurant is properly organized and staffedCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen's service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersModels performance standards for all team members and work stationsAt all times exhibit a genuine passion for excellencePerform other duties as assigned by management