The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Success Factors:
- Leads by example with high standards in customer service, cleanliness, and quality.
- Utilizes resources for effective training and development of the team.
- Builds a team through selecting and onboarding new hires.
- Takes absolute pride in everything you do and Taco Bell's values.
- Goal-oriented leader that enjoys a fast-paced environment.
- Values customer service and positively impacting our guest's experience.
- Practices high-quality food and cleanliness standards.
Requirements:
- Must be 18 years of age or older.
- Must pass background check criteria and drug test.
- Must have reliable transportation.
- Able to do basic business math.
- Able to stock shelves and coolers.
- Able to oversee and manage subordinate employees and provide direction.
- Able to sweep and mop floors, dust shelves, and lift and carry out trash containers.
- Able to clean the parking lot and grounds surrounding the restaurant.
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
Responsibilities:
- Ensuring consistent customer satisfaction.
- Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
- Ensure that all employees present a neat, clean appearance and wear company uniform.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly while maintaining positive customer relations.
- Greet customers with a smile and be polite and pleasant when speaking with customers.
- Work with urgency.
- Cooperate with peers and work with fellow employees as part of a team.
- Demonstrate a positive and enthusiastic attitude with co-workers.
- Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks.
- Understand and use the approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy:
- Takes action without being told, goes beyond what is simply required, and maintains a high activity level.
Developing People:
- Provide regular feedback to the RGM on the performance of Team Members.
- Provide ongoing constructive and complimentary feedback to Team Members.
- Actively participate in the training of Team Members.
- Handle conflicts constructively and work with RGM to achieve resolution.
Company Introduction:
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, but we also offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.
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