The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Interested in this role You can find all the relevant information in the description below.
Success Factors:
- Leads by example with high standards in customer service, cleanliness and quality
- Utilizes resources for effective training and development of team
- Builds a team through selecting and onboarding new hires
- Takes absolute pride in everything you do and Taco Bell's values
- Goal-oriented leader that enjoys a fast-paced environment
- Values customer service and positively impacting our guest's experience
- Practices high-quality food and cleanliness standards
Requirements:
- Must be 18 years of age or older
- Strong preference for internal promote from Hourly Champion position
- Must pass background check criteria and drug test
- Must have reliable transportation
- Able to do basic business math
- Able to stock shelves and coolers
- Able to oversee and manage subordinate employees and provide direction
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin
- Able to clean the parking lot and grounds surrounding the restaurant
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time
Responsibilities:
- Ensuring Consistent Customer Satisfaction
- Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Ensure that all employees present a neat clean appearance and wear company uniform
- Personally demonstrate the Customer needs are the highest priority
- Ensure food safety, quality and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Works with urgency
- Works with management and fellow employees
- Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand
- Demonstrates a positive and enthusiastic attitude with co-workers
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work
- Understands and uses approved time-keeping system, including accurately recording all hours worked
Initiative and Energy:
- Takes action without being told, goes beyond what is simply required and maintains a high activity level
Developing People:
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participates in the training of Team Members
- Handle conflicts constructively and work with RGM to achieve resolution
Company Introduction:
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.
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