The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Success Factors:
- Leads by example with high standards in customer service, cleanliness and quality.
- Utilizes resources for effective training and development of team.
- Builds a team through selecting and onboarding new hires.
- Takes absolute pride in everything you do and Taco Bell's values.
- Goal-oriented leader that enjoys a fast-paced environment.
- Values customer service and positively impacting our guest's experience.
- Practices high quality food and cleanliness standards.
Requirements:
- Must be 18 years of age or older.
- Strong preference for internal promotion from Hourly Champion position.
- Must pass background check criteria and drug test.
- Must have reliable transportation.
- Able to do basic business math.
- Able to stock shelves and coolers.
- Able to oversee and manage subordinate employees and provide direction.
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
- Able to clean the parking lot and grounds surrounding the restaurant.
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
Responsibilities:
- Ensuring Consistent Customer Satisfaction:
- Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
- Ensure that all employees present a neat clean appearance and wear company uniform.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality and accuracy of orders.
- Resolve customer complaints quickly while maintaining positive customer relations.
- Greets customers with a smile, is polite and pleasant when speaking with customers.
- Work with urgency.
- Work with management and fellow employees.
- Cooperate with peers - work with fellow employees as part of a team, helps others when they need a hand.
- Demonstrate a positive and enthusiastic attitude with co-workers.
- Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
- Understand and use approved time keeping system, including accurately recording all hours worked.
- Takes initiative and energy - take action without being told, go beyond what is simply required and maintain a high activity level.
- Developing People:
- Provide regular feedback to the RGM on the performance of Team Members.
- Provide ongoing constructive and complimentary feedback to Team Members.
- Actively participate in the training of Team Members.
- Handle conflicts constructively and work with RGM to achieve resolution.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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