Banfield Pet Hospital - Shift Lead - Roswell, Georgia
SUMMARY OF JOB PURPOSE AND FUNCTION: The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.
All candidates should make sure to read the following job description and information carefully before applying.
ESSENTIAL RESPONSIBILITIES AND TASKS:
Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.Provide professional, efficient and exceptional service at all times.Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.Assist incoming clients by completing the required documentation and ensuring prompt service.Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.Ensure the safety of pets, clients and associates by utilizing safe restraining techniques and maintaining clean treatment areas.Utilize technical skills to the fullest, within state practice acts.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team.Support Practice Manager in hospital labor management.Provide professional, efficient and exceptional client service.Train and mentor new paraprofessional associates.Address broken equipment issues and assist in inventory management.THE FIVE PRINCIPLES:
Quality – The consumer is our boss, quality is our work and value for money is our goal.Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.Efficiency – We use resources to the full, waste nothing and do only what we can do best.Freedom – We need freedom to shape our future; we need profit to remain free.#J-18808-Ljbffr