Location: all cities,OH, USA
Shift Lead
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
* Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
* Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
* Ensure that all employees present a neat clean appearance and wear company uniform.
* Personally demonstrate the Customer needs are the highest priority.
* Ensure food safety, quality and accuracy of orders.
* Resolve customer complaints quickly while maintaining positive customer relations.
* Greets customers with a smile, is polite and pleasant when speaking with customers.
* Works with urgency.
* Works with management and fellow employees.
* Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
* Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
* Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
* Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
* Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People
* Provide regular feedback to the RGM on the performance of Team Members.
* Provide ongoing constructive and complimentary feedback to Team Members.
* Actively participates in the training of Team Members.
* Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner
* Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
* Oversee proper product preparation, rotation, portioning, cooking and holding times.
* Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
* Perform other duties as required by manager.
Job Requirements and Essential Functions:
* Strong preference for internal promote form Hourly Champion position.
* Must be at least 18 years old.
* Must pass background check criteria and drug test.
* Must have reliable transportation.
* Able to do basic business math.
* Able to stock shelves and coolers.
* Able to oversee and manage subordinate employees and provide direction.
* Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
* Able to clean the parking lot and grounds surrounding the restaurant.
* Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.