Shift Lead
: Job Details :

Role:Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities:Ensuring Consistent Customer Satisfaction - Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. - Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). - Ensure that all employees present a neat clean appearance and wear company uniform. - Personally demonstrate the Customer needs are the highest priority. - Ensure food safety, quality and accuracy of orders. - Resolve customer complaints quickly while maintaining positive customer relations. - Greets customers with a smile, is polite and pleasant when speaking with customers. - Works with urgency. - Works with management and fellow employees. - Cooperation w...Shift Lead, Lead, Team Member, Customer