Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career!
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.
The Shift Leader ensures exceptional customer experiences and supports our vision of being a Fast, Fresh & Friendly local convenience store.
We offer a very competitive Benefits Package including but not limited to:
- Low-Cost Health Insurance – Full and Part time plans available.
- Career Advancement.
- Paid Time Off in addition to Sick Leave.
- 401k with company match.
- Tuition Reimbursement annually.
Responsibilities:
- Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Assist with the hiring, training, and development of store employees.
- Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Assume responsibility for special assignments and projects as needed.
- Qualifications:
- High School Diploma or equivalent preferred.
Working Conditions:
- Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.
- Spend much of the shift standing with frequent bending and lifting.
- In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.
If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.
- Successful completion of store training.
- Previous experience supervising others, preferred.
- Must be at least 18 years old.
- Computer literacy.
- Food service experience preferred, ideally in a managerial role.
- ServSafe certification preferred or successful completion of certification within 2 months of hire.
- Focus on customer service and commitment to teamwork.
- Effective communication skills, with the ability to communicate with employees, customers, and vendors.
- Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
- Ability to lift to 50 lbs.
- Reliable transportation.
- Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Job Types: Full-time, Part-time
Pay: $14.75 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Retail Store Managers: 1 year (Preferred)
Ability to Relocate:
- Dover, DE 19901: Relocate before starting work (Required)
Work Location: In person
#J-18808-Ljbffr