The Shift Leader has full accountability for developing and maintaining an environment where there is a true commitment and focus on the best service to our guests and highest quality standards. The Shift Leader will work in various positions throughout any given week, and will help with the running of shifts when the General Manager is not present. Requirements:
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Fits the Nothing Bundt Cakes Culture
- Has the ability to work well under pressure
- Outgoing and friendly personality
- Ability to multitask while paying special attention to detail
- Strong sales ability
- Genuine care of others needs
- Ability to work with a sense of urgency
- Ability to influence team members
Responsibilities may include but are not limited to:
- Abide by all NBC policies and procedures
- Abide by NBC's uniform policy
- Uphold NBC's image and brand
- Maintain the cleanliness of the bakery
- Maintain wait times, service and convenience
- Project a positive attitude
- Lead guest service by example at all times
- Represent Nothing Bundt Cakes in a professional manner at all times
- Be aware of all promotions and offers
- Pay special attention to guest satisfaction
- Interview, hire and evaluate team members
- Enforce all NBC policies and provide ongoing feedback
- Complete all required reports accurately including but not limited to the schedule, royalty report, sales reports, labor reports, etc.
- Maintain good communication between team members, owners, and the home office.
- Balance and supervise sales transactions
Join Our Growing FamilyFrom Happy Birthday to Just Because, Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!Click to learn more about Nothing Bundt Cakes®.Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.