Shift Leader
: Job Details :

Shift LeaderJob DescriptionA short description of the company:Black Bear Diner is a restaurant chain in the western United States which serves homestyle and old-fashioned comfort foods. Black Bear decor has a rustic motif with over-the-top bear paraphernalia . It offers family meals such as breakfast, burgers, salads, and shakes.[6] Baked goods prepared on site are offered, and some locations offer alcohol sales.A short description of the position:Responsible for overseeing Front of the House staffs and assuring that all guests are greeted in a professional, friendly and family oriented way before, during and after the meal period.Duties/Responsibilities of the Job:Wear proper uniform (black slacks, nice shirt and name badge at all times)Maintain a neat and clean appearance at all timesMotivate Front of the House staff to work fast and accurate, and provide excellent service to all Guests.Assure that all Front of the House staff completes their side-work and assure the restaurant remains clean and orderly.Assure that all staff are following proper health practices for our industry.Count with Cashiers accuracy of bank before opening and count cash drawers at end of shift.Work with Cashiers to assure correct handling of cash and credit card transactionsWork with Cashiers to assure correct tips paid outs.Complete daily reports to GM on any closing shiftsAs soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by nameOffer beverages before taking food orders (Coffee, OJ for breakfast. Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)After serving beverages, announce specials per meal periodTakes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guestsPuts order into Aloha, making sure that all modifications are placedAlways connect with the kitchen expeditor or kitchen manager for any special request or modificationsAfter orders have been placed make sure to check back with the guests to offer beverage refillsMake sure to communicate to guests any delays from the kitchen, say Just want to let you know that the food is delayed but it should be coming out shortly Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all timesMaintain a cheerful and positive attitude at all timesMaintain the clean as you go policyKeep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining roomMaintain all working stations clean and organized at all timesReport to Manager any equipment failures and any shortages of supplies immediatelyMake sure to take your breaks on time to avoid any penaltiesMake sure to return to your work stations after breaks on a timely mannerYou are required to work over time, if neededResponsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)Any voids, wrong orders or when guests changes mind must be approved by managerAs a server, you are not allowed to comp any meals, unless approved by managementBe a team player, taking ownership of the entire Restaurant, not just your stationFood runs are to be made by all food servers when needed... We are a Team!All transitions of stations must be communicated immediately to management to avoid confusion of who is working whereAll food servers must have current Food Handlers' Certification..Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustard, refill salt & pepper shakersAll side works must be completed before punching out from your shiftBe PunctualBenefits of the Job:Upward MobilityFun EnvironmentEmployee EventsRequirements of the Job:Possess verbal and language skills to understand and communicate with guests.Must have a basic knowledge of dining room and service procedures and functions.Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.Be able to work in a standing position for long periods of time (up to 5 hours).Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds.You are applying for work with Bear Buddies Inc., a franchisee of Black Bear Diner, not Black Bear Diners, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.