Shift Leader
: Job Details :

Job Description:

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Lead the team, making sure food is made accurately and taken to customers in a timely manner

In charge of shifts and delegating tasks

Show exemplary knowledge of the job and excellent customer service

Deal with upset customers/problems with food in a polite way, making sure the customer is happy

Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued

Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low

Check daily petty cash and go to the bank for change if needed

Restock the register nightly for the correct change

Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.

Manage the break schedule, making sure employees are arriving on time and take appropriate breaks

Attend Management Meetings

Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.

Assist with interviews, evaluations, and training

Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner

Keep the front lobby and outside area clean while checking on it every 15 minutes

Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times

Assist and ring up guests, answer phone calls and take orders over the phone

Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.

Prep food according to proper procedures

Continuously and thoroughly clean the kitchen and lobby

Put away deliveries and keep everything organized

Washing dishes and put away

Communicate with other staff to ensure that all orders are made correctly and in a timely way

Carry out food to customers

Communicate with managers about the schedule, informing them in a timely manner of days off needed

Show up on time and take breaks for the appropriate length of time

Complete all opening and closing duties

Perform additional tasks requested by your manager

Follow sanitation guidelines

Stock and rotate food

Adhere to safety procedures

Practice cost-cutting measures

Pitch in and work as a team

Track food quality

Handle specials circumstances

Communicate effectively with coworkers and managers

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