Shift Leader
: Job Details :


Shift Leader

Dunkin'

Location: Old Bridge,NJ, USA

Date: 2024-10-29T01:33:33Z

Job Description:

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Competencies: Great Focus: •Understands and exceeds guest expectations, needs and requirements •Displays a sense of urgency with guests •Seeks ways to improve guest satisfaction; asks questions, commits to follow-through •Resolves guest concerns by following Brand recommended guest recovery process Passion for: •Sets and maintains high standards for self and others, acts as a role model •Consistently meets or exceeds goals •Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: •Identifies and resolves issues and problems •Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: •Develops and maintains relationships with team members •Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
Responsibilities: Team Environment:
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
Operational Excellence:
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards
Apply Now!

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