Shift Leader
: Job Details :


Shift Leader

Dunkin'

Location: Middletown,NY, USA

Date: 2024-10-29T06:42:51Z

Job Description:
Dunkin' - Immediate Shift Leader Opportunity Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'! Why Join Us:
  • Cash Tips
  • Career development and growth
  • Discounted college degree program
  • Competitive Pay and Weekly Wage
  • Direct Deposit for convenience
  • Free break Meals (restrictions apply)
  • Paid Time Off*
  • Healthcare and Dental*
  • Bereavement leave*
*eligibility requirements Skills and Qualifications:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)
Responsibilities: In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. Team Environment:
  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
  • Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during the shift.
Operations Excellence for Guest Satisfaction:
  • Hold guests as the highest priority and role model exceptional guest service.
  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
  • Complete all required training, including ServSafe® certification.
Profitability:
  • Ensure restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager.
  • Comply with all restaurant, Brand, and franchisee policies.
Location: Wallkill Donuts 711 NY-211, Middletown, NY 10941, USA If you're ready to take on this exciting opportunity to lead a team and grow your skills, apply now!
Apply Now!

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