Overview:
Direct Spa team members, products, and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.
Responsibilities:
- Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.
- Role model/promote discretion and confidentiality regarding guest information and shared conversations.
- Oversee daily work assignments, performance, and guest interaction of Spa employees.
- Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
- Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
- Prepare and process daily reports; point out trends or other points of significance to department management.
- Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
- Develop new ideas to promote additional revenue generation.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
- Must maintain a clean, safe, hazard free work environment.
- Must follow all safety guidelines and procedures outlined within company standards.
- Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Companys Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Perform general administrative duties.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent is required, along with three (3) to five (5) years of customer service/guest relations experience or an equivalent combination of education and experience.
- Prior supervisory experience of at least three (3) years required, along with prior Luxury Spa Leadership experience of at least one (1) year.
- A four-year degree in Hospitality Management is preferred.
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