ODW Logistics is a people-focused and customer-driven top 50 third-party logistics (3PL) provider. ODW Logistics is passionate group of team members who are committed to the growth of our company while living our core values of Respect-Trust-Team-Opportunity.
- Demonstrates safety consciousness at all times and reports safety questions/concerns focusing and informing others about company safety practices and procedures.
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipmentsfor specific customers to ensure timeliness and accuracy
- Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
- Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements
- Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
- Works continuously responding to and delighting customers.
- Handling all situations to establish win-win outcomes in the best interests of customers and the organization
- Building and maintaining long-term relationships with internal and external customers Organizing workflow to exceed customers timeframes
- Obtaining and evaluating all relevant information to handle product and serviceinquiries
- Maintains close relationship with other functional areas and understands the big picture
- Reconciles inventory in the WMS to customer system.
- Works closely with inbound receiving team to manage vendor compliance and acts as a liaison between the customer and the customer's vendor tocommunicate (resolve) specific compliance issues
Why ODW?
- Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
- Paid vacation and holidays
- Career advancement
- Recognition Awards
- Tuition Reimbursement
- Company Matching 401k
- Gym Reimbursement
- Referral bonus opportunities
- Company Discounts Program
Education and Experience:Required 2 - 4 years of customer service in the Third-Party logistics Industry. Warehouse Management System (AS400) experience (Preferred). Microsoft Office software, data entry, and internet application experience. High School graduate or equivalent (Required). Associate's degree (Preferred)Minimum Physical Requirements Workweeks in excess of 40 hours may exist periodically through the year. Occasional weekend work. General office working conditions. Requires the ability to frequently sit and use hands in a repetitive motion on thecomputer. Occasionally requires the ability to lift/carry boxes up to 50 lbs.The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.Equal Opportunity EmployerODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.