Job Type Full-time Description Reports to: Customer Support Team Manager Number of direct reports: 0 Travel: 0% Schedule: 100% On site Internal stakeholders: All staff External stakeholders: Dometic External Clients and Customers Summary: Dometic US Blind Systems are looking to recruit a driven and enthusiastic person to join our growing customer support team. The role will be responsible for the warehouse and successfully handling all incoming/outgoing shipments. Main responsibilities:
- Picking and packing customer orders
- Processing orders through UPS/FedEx/USPS using measuring instruments to extract correct data for processing shipment
- Processing LTL paperwork as required by customer and business
- Moving materials in the warehouse using hand trucks/carts as needed with or without help
- Building shipping containers for oddly shaped or bulk shipments
- Producing kitted products from individually shipped items
- Preparing retail packaged product from bulk shipped items
- Assembling or converting products to fill customer needs including rolling fabric as required
- Reviewing incoming shipping documents in order to facilitate reception of products
- Understanding customers shipping guides - shipping early or pre stage when product and customer allow using customer ship guidelines
- Rotating stock as required
- Weekly cycle counts
- Providing shipping quotes to internal and external customers
- Maintaining clean and orderly work area
- Printing picking tickets and labels as needed
- Other duties as required The post-holder may be asked to take on different tasks as required and all employees are expected to work collaboratively to support the overall goals of Dometic
- Be responsible for your own health and safety and aware of other's health and safety in the workplace.
Requirements Qualifications and experience:
- Previous experience in shipping and warehouse
- Excellent communication skills - written and verbal
- Excellent IT skills in standard office software packages
- Very good standard of written and spoken English - required
Behavioral requirements:
- Ability to work as individual and as a part of a cross functional team
- Highly organised and able to prioritise the workload
- Polite and confident telephone manner
- Attention to detail
- Strong communicator
- Flexible / adaptable
- Problem solving / showing initiative
Dometic overview: Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us! Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.