Intercruises Shoreside & Port Services is an experienced global business offering first class ground handling and port agency services to the Ocean and River Industry. We provide seamless turnaround, shore excursions, port agency and hotel reservations, as well as land programs.
Our Mission to deliver extraordinary value and grow sales in multiple channels by leveraging our global resources, applying our local teams' expertise and embracing market-leading technology to provide high quality and innovative products and services for cruise guest, ships and crew. Effectively ensure the delivery of exceptional shore excursion service. Supervision under the guidance Shore Excursion Supervisor.
Description: - Assist with the loading of tour buses.
- When needed, Escort groups to venues and coordinate transportation
- Confirm final passenger count per bus/per tour with the ship shore excursion staff before departure from the pier.
- Count and verify tour tickets. Sign-off on the 'Ship settlement sheet' with the ship shore excursion team before the ship departs.
- Check-in all returning buses.
- Check all buses for lost and found items, advising the ship shore excursion team if items have been found. Respond to ship request for lost and found items.
- To advise the ship shore excursion team when all shore excursions have returned to ensure an on-time departure for the ship.
- Reliable transportation to all 3 ports preferred (Manhattan, Brooklyn, Cape Liberty-Bayonne-NJ)
- Shifts include daytime, evenings, weekends and holidays
- Additional duties as required
Requirements: - Prior customer service experience preferred
- High School Diploma or equivalent
- Must be 18 years old or older
- Fluent in English language
- Adhere to Intercruises Uniform Standard & Guidelines Policy
- Attentive to details and self-motivated
- Well -groomed with a passion for providing high-level customer service experience, friendly out outgoing demeanor
- Prefer to strong sense of responsibility and able to multi-task in a fast paced and ever-changing environment.
- Able to stand or walk for long periods of time often entire shift.
- An interest in Travel/Tourism
- Excellent communication skills
- Once this position is offered and in order to be able to work at the pier. The candidate is required to apply and obtain a Transportation Worker Identification Card (TWIC)
Benefits:Weekly PayEmployee referral bonusEight holiday premium paid days as identified by company401k Retirement Plan with company matchAccess to exclusive saving and special offers on health insurance, travel and entertainment options for all employeesPlease visit our career site at www.intercruises.com - Careers-North America.INTERCRUISES SHORESIDE & PORT SERVICES is an equal opportunity employee (EOE) and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information or any other characteristic protected by law.
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