About Waterworks When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role Join our expanding Flatiron team as we prepare to unveil a new, larger, and enhanced showroom. As a Waterworks' Showroom Operation Specialist you will be a key team member supporting the sales and profitability of the showroom by partnering with the Regional Manager to streamline process management. You'll also work closely with the showroom's sales and service teams, as well as cross-functional partners, to deliver exceptional service and a top-notch brand experience to our clients.Responsibilities
- Establish and maintain efficient operational processes to uphold Waterworks brand image
- Maintains showroom environment including implementing visual directives, facilities management, IT services, office supplies, safety, and cleanliness
- Ensures physical showroom is on par for a luxury experience
- Maintain a schedule of expected visitors or contractors and act as point person for all guests
- Responsible for showroom product sample stock and reporting and updating and replenishment activities
- Manages incoming and outgoing sample orders and requests including identifying client, sales consultants and/or quote that sample is associated with and ensuring correct item and successful delivery
- Work with Regional Manager on weekly sales recaps/pipeline reporting
- Spearhead the showroom implementation of cross-functional corporate initiatives (CRM, Online Chat, Appointment scheduling, LMS, other as defined)
- Provides support to General Manager with showroom training initiatives. May perform training on systems or product for team as assigned.
- Provide project management/client integration assistance support to cabinetry business as needed
- Responsible for showroom inventory management and annual inventory process
- Client service escalations/resolutions for the showroom
- Provides back up sales support for senior sales consultants as needed
- Overall responsibility for showroom event planning and execution while maintaining branding guidelines
- Role model and promote the Waterworks values within the showrooms
- Other accountabilities as assigned
Requirements
- Bachelor's degree or equivalent
- 3-5 years proven work experience in an operational or sales support role in a high end luxury brand environment
- Proactive and able to work with cross-functional teams with minimal direct supervision
- Strong project management skills
- Strong written and verbal communications skill
- Knowledge of and experience in working in an inside/outside sales environment
- Self-motivated team leader with excellent coaching and communication skills
- Ability to take charge, drive for results and make sound decisions quickly
- Ability to inspire trust, integrity and professionalism
- Exceptional time management skills with ability to multi-task and juggle multiple priorities
- Innovative and strategic thinking
- Proficient in all Microsoft Office applications
- Interior Design experience/exposure preferred
Our Values Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism. Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best. Own It:Be responsible for your results. Empower yourself and others to step forward and lead. Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients. Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company. Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. Waterworks may require physical requirements within its Showroom locations as follows: Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.