Description:
ABOUT US:
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinsons VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.
OUR BENEFITS:
In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:
- A range of health, dental, vision, prescription, and life insurance benefits.
- A generous and flexible Earned Time Off program starting at six weeks accrual per year.
- 403(b) retirement plan with various investment options.
- Opportunities and support for continued education including tuition reimbursement.
MAIN FUNCTION:
The Shuttle Bus Coordinator is responsible for the accurate managing of our schedule for a dedicated shuttle bus service that transports patients, visitors, and staff within a hospital complex(s), ensuring timely pick-ups and drop-offs at designated MGB locations while adhering to safety protocols and operational needs of the hospital.
This position reports to the Central Registration Supervisor and operates within established organizational and departmental policies and procedures.
ESSENTIAL JOB FUNCTIONS:
- Receiving and managing department and passenger requests, to schedule transportation services to/from provider appointments.
- Assures that all requests for transportation are completed according to guidelines.
- Identifies if the patient has impairments or limitations that require specialized transportation.
- Contacts Interpreter Services, as needed, to facilitate patient communication.
- Tracking the shuttle bus in real-time to identify delays, address issues, and adjust the schedule as needed.
- Communicating the schedule to shuttle drivers, ensuring they are aware of special requests, and any necessary updates.
- Display attention to detail and the ability to multitask.
- Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
Qualifications:
MINIMUM REQUIREMENTS:
- High school diploma or equivalent required
- Previous patient registration experience preferred
- Familiarity with insurance payers preferred
- One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting
- Demonstrated knowledge of medical terminology required
- Spelling and typing competence with computer experience essential
- Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task required
EEO StatementIt is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities. Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.
Primary Location MA-Northampton-CDH Cooley Dickinson Hospital
Work Locations CDH Cooley Dickinson Hospital 30 Locust Street Northampton 01060
Job Schedular
Organization Cooley Dickinson Hospital (CDH)
Schedule Part-time
Standard Hours 20
Shift Day Job
Employee Regular
Job Posting Dec 11, 2024