Location: New Haven,CT, USA
Fair Haven Community Health Care
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job Purpose
The Site Front Desk Lead is responsible for developing positive patient relationships that will provide a pleasant experience for all as they navigate through all aspects of the patient experience at Fair Haven Community Health Care.
Duties and Responsibilities
The Site Front Desk Lead works in partnership with the Patient Access Supervisor, nursing leadership (charge nurse or nurse manager) and site Medical Director to advance operational excellence at the site. Typical duties include but are not limited to:
Qualifications
High School Diploma or GED required, Associate's Degree preferred. Medical office experience with one year of experience demonstrating high levels of customer service, Bi-lingual in English and Spanish required. Certification as a Certified Application Counselor through Access CT Health (This training can be completed while working in the position).
Direct Reports
OSHA Status
Category III—Low Risk Position. Generally works in an office environment with no exposure to bloodborne pathogens.
Physical Requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records.
Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions.
Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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