SITE INFORMATION CLERK
: Job Details :

Job Description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

The Supportive Programs and Initiatives, oversees the unit responsible for the disbursement of Common Benefit Identification Cards (CBIC) to all HRA clients who have available benefits (CA, SNAP, and MA). Common Benefit Identification Cards are the primary vehicle for clients to access Cash Assistance and Supplemental Nutrition Assistance Program (SNAP) benefits which are issued to clients on the CBIC and can be used with participating merchants like a debit card. The CBIC is also used as identification for Medicaid services. EBO, located at 227 Schermerhorn Street in Brooklyn, serves as the centralized location for HRA clients citywide who need permanent cards, card replacements, changes, or restrictions to their Personal Identification Number (PIN), and immediate questions answered about how to access benefits with their CBIC.

Under supervisor or the Unit Supervisor the Over-The-Counter (OTC) Site Information Clerk performs moderately difficult and responsible clerical work by providing authorization for Benefit Access Center / Supplemental Nutrition Assistance Program (SNAP) and Medicaid site clients to receive a replacement CBIC and provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System to 1.100 new and active participants in each site daily. The site operates Monday through Friday from 8:30AM to 5:00PM each day.

Supportive Program and Initiatives, Common Benefit Issuance Card unit, is recruiting for one (1) Clerical Associate III, to function as Site Information Clerk, who will:

- Receive requests from clients for a replacement CBIC; Personal Identification Number (PIN) and/or

Temporary Medicaid Card.

- Collect and enter information into Welfare Management (WMS) and HRA Viewer to authorize a CBIC

replacement temporary Medicaid card upon request and vault cards when the New York State

(NYS) CBIC contractor is unable to produce permanent CBIC's.

- Use FIA systems (WMS, HRA Viewer) to verify client identity and demographic information.

- Prepare required authorization forms by recording data obtained from participant and verified by using

HRA systems on authorization forms, obtaining appropriate signatures, authorizing the issuance of

replacement cards, permanent or vault cards.

- Provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System.

- Assist clients at their request, with selecting, changing, or restricting their EBT PIN.

- Greet participants and makes inquiries to ensure services needed by the participant can be provided by

the OTC; directs client to area in site that can provide needed service; and refers to alternate service

areas as appropriate.

- Keep records of the number of clients serviced and the type of service provided.

Hours/Shift:

8:30AM 5:30PM

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.