Refresh Center, part of the Optum family of businesses, is seeking a Site Leader to join our team in Honolulu, HI. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.
Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Our holistic approach addresses the physical, mental and social needs of our patients. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.
The Site Leader, along with maintaining their own clinical productivity, is responsible for managing both the operational and clinical functions of their designated site. You will work closely with the Operations/Administrative Team and the Executive Director to ensure smooth and efficient operations.
Primary Responsibilities:
Culture:- Create and maintain a positive site environment: Foster positive energy, caring support, mutual trust, and respect.
- Nurture a culture of excellence: Act as a role model of professional and ethical practice.
- Orientation and training: Schedule and conduct orientation to clinic protocols/procedures for clinicians.
- Morale-building activities: Implement activities to create camaraderie among site staff.
- Support clinician development: Provide consultation, mentoring, and guidance for professional growth.
- Customer service: Address and resolve issues promptly.
Productivity:- Balance best practices: Integrate clinical, technological, and business best practices.
- Communicate performance expectations: Set clear expectations for clinical quality and compliance.
- Monitor office use and schedules: Ensure optimum space utilization and assist clinicians in meeting productivity goals.
- Ensure compliance: Ensure clinicians adhere to policies and support clinical initiatives.
- Identify staffing needs: Communicate clinical staffing needs with the Executive Director.
Problem Solving:- Identify and resolve issues: Address clinical, administrative, staffing, and client matters independently.
- Provide support and consultation: Offer ongoing clinical case consultation.
- Manage complaints and feedback: Address internal and external customer complaints.
- Streamline processes: Seek opportunities to streamline administrative processes.
- Manage office space: Oversee the physical office space and communicate issues.
Other tasks: Perform additional duties as assigned.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
Required Qualifications:
- Advanced degree (LMHC, LICSW, PsyD, PhD) in Mental Health
- 1+ years working as a leader in a healthcare/behavioral health organization
Preferred Qualifications:
- Solid relationship skills to grow and maintain relationships with individuals.
- Solid leadership capability.
- Solid written and verbal communication skills.
- Ability to work with recent technological applications.
- Ability to perform multiple tasks simultaneously.
- Possess reliable problem-solving ability.
- Ability to build on the vision and be a positive force in developing the plan.
- Solid ethical standards and compassion.
Hawaii Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including local labor markets, education, work experience, certifications, etc.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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