Job Title: Site Support Specialist
Location: St. Louis - IN OFFICE requirement
Daily Responsibilities
- Support other technology departments including Service Desk, Endpoint Admin, Applications, and Infrastructure teams on various projects
- Keep Constant Communication with Office Admin on firm's needs, be proactive in identifying technology solutions and preventing potential problems, act as local office liaison and end-user advocate as it related to technology
- Provide Excellent Customer Service and practice total contact ownership from acknowledgement and closure. Participate in ticket creation, escalation, and follow-up. Perform accurate documentation of problem and resolution.
- Mobile Device Setup and Support, telephone administration, setup and support (including moves/adds/changes)
- Perform troubleshooting of network connectivity from desktop and laptop computers
- Keep Accurate Inventory of supported office equipment
- Perform Windows OW and Application Software Installation, Repair, and Support
- Perform Hardware Installation, Repair, and Support for Printers, Conference Room AV Equipment, Wireless Access points, and server room
- Image, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
- Provide Deskside and Remote Support to around 100 End Users in St. Louis offices - On average about 5 tickets/day
Requirements
(What are the top 3-5 key requirements)
- Strong customer service and communication skills (face to face, phone, email) - white glove service!!
- Working knowledge of Dell and Lenovo Laptops and Desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management Systems, Mobile Devices, and Enterprise Network
- Experience resolving/documenting tickets through a ticketing software
- Minimum of 4 Years' experience in a technical support position
- Four Year Technical Degree or equivalent work experience
Preferred Qualifications
- Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
- Microsoft Office and Azure certifications preferred
- Mobile Device Management
- SCCM
- Law Firm Experience is a HUGE Plus