Location: Riverside,CA, USA
**Title:** Small Business Expert Customer Service Management
**Location:** **Address:** 3780 Market Street, Riverside, CA 92501 **Salary:** $40.00 $50.00 Hourly **Job Type:** Hourly**Employment Status:** non-benefited, temporary, non-exempt position through June 30, 2021. One or more positions available.
**Salary:** $40.00-50.00/hour
**Work Schedule:** up to 19 hours per week. Schedule to be determined but generally Monday through Friday, 8:00 am to 5:00 pm. Some evenings may be required.
**Deadline:** Open until filled, but will review applications by June 19, 2020.
**Summary:** The Orange County / Inland Empire Small Business Development Center is a federal program partially funded by the U.S. Small Business Administration & the California Governors Office of Business & Economic Development. The SBDC is hosted by CSU, Fullerton and the Orange County Hispanic Chamber of Commerce. The purpose of this grant is to provide no-cost technical assistance to entrepreneurs and small business owners in the Orange County. The SBDC is seeking applications for a Small Business Consultant.* Provide SBDC consulting, training and information services in the region to pre-venture, start-up, small and medium size businesses.
* Maintain client database by preparing detailed written assessment and make recommendations for improvements.
* Keep abreast of business trends, techniques, and processes. Work collaboratively with peers and the business community to expand expertise.
* Community outreach responsibilities will include public presentations to key stakeholders and service on appropriate boards and committees related to economic development.
* Travel as required to perform cross county-wide job functions.
* Complete all forms and maintain client files as required by the SBA.
* Document information, assistance, and outcomes of sessions with clients related to consulting and training activities performed by the consultant.
* Center with timely reports related to milestones and success stories of clients economic outcomes.
* Individual must conduct own lead generation through creating partnerships with cities, chambers of commerce, business associations, etc to find clients.
****Overview****
**Typical Activities**
**Minimum Qualifications**
* Bachelors degree in a business related field is preferred; or equivalent experience in customer service management; or equivalent experience in financial analysis; or Bachelors degree in any field with either two years of business management or business ownership.
* ***Current or past small business owner preferred***; owned your own business location, preferably multiple locations.
* Key understanding of small business issues related to customer service.
* Be able to offer customer service turnaround initiatives as well as consulting on the customer experience, company culture, and culture change.
* The elements of these initiatives could include auditing/mystery shopping/current state review, creating steps for moving forward, standard/best practices creation, and sustainability plan deployment.
**Knowledge & Abilities**
**Must Have Knowledge of:**
* Basic operations, services and activities of a business assistance program including financing alternatives.
* Methods and procedures used in starting or expanding a business.
* Basic principles of effective supervision.
* Principles and procedures of record keeping and basic report preparation.
* Modern office procedures, methods and equipment including computers and related software. English usage spelling, grammar and punctuation.
* Pertinent Federal, State and local laws, codes and regulations governing small businesses. Applicants must be sensitive to the needs of a diverse client base.
* Bilingual Spanish preferred; experience working with a SBDC or economic development program.
* Strong financial background and banking experience; SEO WordPress is highly desired.
**Must Have Ability to:**
* Recommend and implement goals and objectives for providing business assistance services; analyze situations accurately and develop an effective course of action.
* Provide guidance, technical assistance and direction to businesses; effectively teach business management principles and strategies.
* Work independently with limited supervision.
* Use sound judgment.
* Prioritize work to meet schedules and timelines.
* Operate office equipment including computers and supporting software applications.
* Communicate clearly and concisely, both orally and in writing.
* Applicants must have the ability to travel throughout San Bernardino and Riverside Counties as needed.
**Supplemental Information**
UEC is an EOE Minority/Female/Disability/Vets. This position will remain open until filled. *This is a sensitive position and the selected candidate must successfully pass a thorough background investigation to include a criminal history check and DMV check prior to appointment.*