Smoke Shift Supervisor
: Job Details :

DUTIES & RESPONSIBILITIESProvides exceptional, STAR Service to ensure overall guest satisfaction.• Performs the steps of STAR Service, which include:• Smile and Greet• Take Care of Needs• Anticipate, Ask and Act• Remember to Thank and Close• Performs the position-specific STAR service expectations, as outlined by the department.Carries out supervisory responsibilities with assigned team members to retain and motivate a professional workforce for Shooting Star Casinos, Hotel and Entertainment.• Schedules team members• Supervises all team members in area for given shift• Assures food quality and presentation• Makes recommendations to management on needs of area• Rewards team members• Trains team members on proper procedures• Administers counseling guidelines as needed.• Conducts Team Member coaching sessions when Team Members performance warrant such session• Verifies hours worked for assigned Team Members and authorized wages paid• Instructs, assigns and directs work by maximizing the performance of Team Members and equipmentControls restaurant costs to meet financial responsibilities.• Maintains inventory levels by monitoring current inventory and requisitioning needed supplies.• Controls labor costs by ensuring team members staffing levels are optimal.• Ensures menus and recipes are followed.• Tracks and reports on spoilage/waste• Assures dining room are flowing evenly• Monitor the bar to make sure it is flowing smoothly and adequate staff is available.Listens and responds to guest concerns to maintain a high level of guest satisfaction.• Resolves guest grievances when required.• Listens to guest concerns, answering questions and routing to appropriate personnel.Assists with having adequate amount of food on hand at all times without too much inventory• Req out food items, cleaning supplies etc.• Proper storage of all supplies, food items• Works with purchasing department to have adequate supplies in warehousePerforms all other duties as required or assigned.EDUCATION & EXPERIENCEAssociate's degree or equivalent from two-year college or technical school; or a minimum of one year related experience and/or training.Certificates, Licenses & DesignationsMust meet licensing requirements as prescribed by the Tribal State Compact for Gaming.KNOWLEDGE, SKILLS & ABILITIES• Knowledge of food safety code• Knowledge of Point of Sale (P.O.S) system• Knowledge of proper food handling procedures (time and temperature, etc)• Knowledge of promotions within department and casino wide• Knowledge of wine service in restaurant• Skilled in operation of equipment in restaurant setting (drink machines, smoker, combi oven, ice cream machine, steam table, etc.)• Skill in money handling• Ability to add, subtract, percentages, ratios, division, multiplication, fractions etc.• Ability to professionally deal with internal and external guests, schedules, problem solving, etc.• Ability to communicate directions in both written and oral form• Ability to lift/move up to 50 pound (such as drink boxes, plates, cups, glasses and eating utensils)• Ability to frequently stand or walk for long periods of time• Ability to assist guest with special needs during their dining experienceWORKING CONDITIONS• Occasional exposure to blood borne pathogens.• Frequent exposure to moderate noise level.• Continuous exposure to moderate levels of tobacco smoke.