Job Title: Café CounterpersonJob Purpose
- To serve the members and staff in a timely manner
- Show genuine hospitality by having a professional attitude toward work, club and staff at all times
Operations
- Be punctual for all scheduled shifts or arrange for coverage and inform manager and other staff members accordingly
- Wear full uniform including black Club Fit staff shirt, solid black pants, black apron, name tag, closed toe shoes (prefer non-slip, but not required). Hair that is shoulder length or longer must be pulled back.
- Acknowledge members and provide timely and efficient service with a smile, ensuring the members are certain we care about their well-being
- Remain polite and courteous
- Maintain a positive relationship with members, co-workers, managers and other Club Fit staff, demonstrate a commitment to embracing the neighborhood
- Use good judgment and problem-solving skills
- Be able to service customers and work well under pressure
- Show attention to detail by keeping counter/bar and kitchen areas neat and clean at all times
- Understand proper use and care of all equipment, i.e. dishwasher, slicer, coffee equipment
- Understand all computer functions as they apply to the café, including proper use of café point of sale
- Have complete knowledge of opening and closing procedures (use checklists)
- Keep all necessary items stocked, paying attention to inventory needs.
- Be accountable for all sales transactions and drawer balances (over/under $3.00 max) through accurate completion of shift paperwork and tie out reports
- Know product, paying close attention to proper portion and presentation as outlined by Café manager
- Understand cost control and portion control
- Consistently up-sell to customers
- Do not leave counter position unless covered by co-worker or approved by manager
- Assist with all catering functions, including birthday parties and other club events
- Perform other duties as assigned
Department Strategy and Communication
- Utilize Café Communication Log to convey appropriate information to co-workers and manager
- Refer to the station duties posted in the café as needed
- Attend monthly café staff meetings and training
- Be knowledgeable of other club departments, programs and events
Professional and Technical Knowledge
- Ongoing Club Fit Training in 1huddle
- Professional Certification
- ServeSafe preferred not required
- Education and Experience
- Culinary Experience preferred not required.
Team Work
- Understand and have knowledge of the duties for the cashier, runner, and pantry stations (use posted station duties)
Job RequirementsAbility to:
- Stand and walk around for extended periods of time
- Lift 10 lbs
- Understand and communicate both verbally and written in English
- Follow job related directions
- Work a flexible schedule as required by business needs
- Understand and comply with all company safety policies and their requirements
- Attend training meetings as scheduled
Reporting Structure
- Direct Line to Café Manager
Pay range: $16.00 - $17.00 per hourClub Fit is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Applicants must be at least 18 years old or if not, provide proof of eligibility to work and have a legal right to work in the United States. This job posting describes the general requirements for the position and is not a complete statement of duties, responsibilities of requirements. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Other details
- Pay Type Hourly
- Min Hiring Rate $16.00
- Max Hiring Rate $17.00
- Required Education High School
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