Summary/Objective Responsible for the successful administration of the SNO Mass program to help families with mobile vouchers access housing in areas of opportunity. This position is the key point of contact for owners participating in HAC's Leased Housing Program. The individual is expected to build and maintain strong relationships with owners. The individual is responsible for processing moves, rent requests and reasonable rent determinations for new and existing units.Essential FunctionsSNO Mass
- Coordination and delivery of SNO Mass Services, including outreach, intake/assessment, case management, housing search and placement and stabilization
- Motivational coaching and counseling
- Leading/Delivering workshops and trainings to address housing barriers
- Landlord Support and Recruitment
- Internal Coordination of Leasing and Inspection Staff
- Processes recertification and interim requests for assigned SNO Mass participants
Rent increase requests and Requests for Tenancy Approvals (RFTA)
- Receive, review and track all rent increase requests
- Conduct reasonable rent determinations;
- Obtains applicable approvals for rents outside of the comparable range;
- Complete rent burden determination;
- Negotiate rent with landlords where applicable;
- Approve and deny rent increase requests;
- Accurately report client data on HUD Form
- Receives Requests for Tenancy Approval and reviews Leasing Packets for completeness;
- Accurately calculates rents, tenant and housing assistance portions, utility allowance; applies correct payment standard, subsidy standard and utility allowance schedule;
- Reviews proposed leases for compliance;
- Prepares HAP contracts (with HUD-required Tenancy Addendum);
- Reviews documents for original signatures and internal consistency (particularly with respect to who pays for various utilities);
- Completes the move-in process;
- Sets up complete and accurate files with all necessary leasing documents; and
- Enters correct information and forwards accurate and timely file to the applicable Program Counselor.
Owner Liaison
- Assist owners in complying with program requirements;
- Receives and responds to inquiries and complaints from landlords/owners;
- Processes changes in ownership;
- Prepares written responses as needed; and
- Resolves problems and minor owner issues.
- Maintain current and working understanding of applicable state and federal policies and
- Maintain current and working understanding of HAC's internal procedures and policies to effectively administer the programs.
- Meet all deadlines to ensure compliance with regulations.
- On-going monitoring of status' recorded in database to ensure compliance with EOHLC standards (OTC, suppressions etc.)
- Ensure error rates fall below EOHLC benchmark requirements.
- Work in cooperation with inspectors to ensure timely initial
- Complete proactive outreach to potential new landlords that may include phone calls, mailings, or in-person events.
- Coordinate with HCEC staff on Landlord Education offerings and referrals.
Additional Duties
- Encourage participation in the FSS programs and similar programs offered
- Maintain client files as prescribed by EOHLC
- Attend meetings, trainings, and workshops as required, including weekly staff meetings.
- Educate clients on HAC programs and resources.
- Work cooperatively with other HAC departments, other RHN agencies, and service providers to achieve client housing goals.
- Manage Transfer file process to other RAAs as needed
Required Qualifications, Education, and Experience
- Exceptional organizational and time-management skills
- Counseling and assessment skills.
- Familiarity with the region (e.g., transportation, school systems, amenities, services).
- Valid Massachusetts driver's license.
- Effective communication skills, both written and verbal.
- Proficiency in PC-based computer software.
- The ability to meet deadlines, be able to comprehend and utilize complex program regulations and procedures, and be sensitive to confidential issues and to the needs of households with low-income.
Required CertificationsHCV Occupancy CertificationHCV Rent Calculation CertificationFair Housing & Reasonable Accommodation CertificationPreferred Qualifications, Education, and Experience
- Bachelors Degree
- 3 years experience in social services/case management, customer service or experience in real estate, subsidized housing programs, and fair housing.
Physical and Mental Job Requirements
- Physical requirements:
- frequent sitting
- frequent handwriting and typing
- frequent visual perception
- frequent visual inspection
- frequent hearing
- frequent speaking
- Mental requirements:
- Understand and apply routine verbal and/or written instructions
- Understand and apply non-routine verbal and/or written instructions
- Understand complex problems and collaborate to explore alternative solutions
- Organize actions to complete sequential and/or routine tasks
- Organize and prioritize individual work schedule to manage multiple tasks and/or projects
- Make decisions that have an impact on the individual's work
- Communicate and exchange routine/basic information
- Communicate and explain a variety of information
- Communicate in-depth information for the purpose of interpreting, and/or negotiating
- Memorization/concentration
- Learning/knowledge retention
- Preparing/analyzing numerical figures
- Analyzing/examining/testing data
- Emotional/behavioral self regulation
- Interacting with others
Work Environment
- The functions of this role are conducted in an office environment.
Hours of Work
- This role is paid on an hourly basis.
- The hours of work for this position are 35 hours/week.