JOB TITLE SOCIAL SERVICE MANAGERDEPARTMENT: Shelter ProgramPURPOSE OF THE POSITION:Under the direction of the Shelter Director, perform the day-to-day supervision of social work, Operation staff and housing staff at an adult residence.REPORTS TO: Shelter DirectorSUPERVISES: Social Service Supervisor, Operational staff and Housing Specialists and other staff as assigned by the Shelter Director or Program Director.
Position Overview The Social Service Manager is expected to:
- Manage overall operations of adult family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
- Complete written reports to division management, SCO executive management, and funding source/s as required; progress and highlights, consumer census, housing and employment placement.
- Provide supervision, guidance, and performance evaluations to supervisor, housing specialist and operations.
- Assist in the development of job skills training curriculums suitable to the population served.
- Enforce corporate compliance protocols, SCO employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
- Maintain CPR/ First Aid and Mandated Reporter Certification.
- Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly.
- Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
- Facilitate periodic staff meetings and case conferences as appropriate.
- Monitor the provision of and documentation of all services provided to clients.
- Participate in division management meetings as needed.
- On call 24 hours per day and ensure that there is a contingency plan in place.
- Ensure all interactions support the mission statement and core values of SCO.
- Additional duties as assigned by the Shelter Director and/or Program Director.
2. QUALIFICATIONS
- A Master's degree in the human services or related field is required.
- Three to five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
- Knowledge of resources for housing, children, domestic violence, mental illness, substance abuse,
- Experience in NYC Dept. of Homeless Services contract requirements.
- Bilingual preferred.
3. Relationship with OthersThe position calls for direct involvement with a special population, and must possess sensitivity to the service populations' cultural and socioeconomic characteristics; in addition, the following characteristics are required of all candidates for the position:
- Commitment to empowering others to solve their own problems
- Valuing a nurturing family as the ideal environment for a person;
- A conviction about the capacity of people to grow and change;
- The ability to establish a respectful relationship with persons served to help them gain skills and confidence;
- The ability to work collaboratively with other personnel and/or service providers or professionals;
- The capacity to maintain a helping role and to intervene appropriately to meet service goals; and
- The ability to set limits.
4. WORKING CONDITIONSEmployee must be able to work effectively and efficiently within a highly volatile and demanding work environment. Must be on-call.5. SCOPE OF RESPONSIBILITY
- Understand complex state and federal regulations, laws, codes, policies and solutions in the area of homeless adults and homeless adult housing.
- Understand City processes, procedures, and specific requirements of assigned program area.
- Work with and control sensitive and confidential information.
- Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction.
- Lead, manage, evaluate and train personnel effectively.
- Organize, implement and supervise departmental goals and City objectives.
- Use computer and needed programs in a highly effective manner.
- Communicate effectively, orally, electronically and in writing.
- Always have agency phone with you at all times.
- Agency laptop and agency cell phone will be assigned to you and it must be maintained in good working standards.
- Respond timely to emails.
- Drive agency vehicle when needed.
6. ORGANIZATIONAL STRUCTUREThe Social Services Manager will be responsible to report to the Shelter Director.