POSITION: Case ManageDEPARTMENT: Social WorkEEO JOB CATEGORY: ProfessionalFLSA STATUS: ExemptREPORTS TO: Director of Social Work
Position OverviewUnder the supervision of the Social Work Manager, works collaboratively and effectively as a member of the primary service case management team conducting Case Management assessments. Using results of the assessments, develop and monitor Individual Service Plans with measurable goals that are responsive to the needs revealed by the assessments, and to client preferences; at the agency and in the community to help clients achieve the goals of the individual service plan; and providing effective services that respond to individual's needs on their path to independence.
Essential functions: - Manage a caseload of clients with visual impairments by conducting Case Management Assessments and documenting information in the agency database and health record.
- Duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the services needed for the client to gain independence.
- Develop and implement individual service plan through agency, home or field visits.
- Work cooperatively with agency staff in developing and implementing client's service plan.
- Make referrals to Opportunities for Ohioans with Disabilities (OOD) with appropriate follow-up.
- Initiate and coordinate intra and inter Agency referrals, track and manage services.
- Follow-up on agreed upon service referrals, ensuring that clients' needs are being met in order to assist the client in reaching independence.
- Maintain daily case notes and enter information into database in a timely manner.
- Acts in accordance with federal and state rules, regulations, laws, and administrative rules pertaining to the provision of Social Work, Counseling and Case Management services, including those concerning the privacy and confidentiality of protected health information; reporting suspected abuse, neglect, and exploitation; and protecting the safety and health of clients and the community. Update all records to meet CARF standards.
- Perform other duties as assigned.
Knowledge, Skills and Abilities: - Excellent written and oral communication skills. Good assessment skills.
- Ability to work well under pressure.
- Able to work well with visually impaired individuals, including the elderly.
- Should have a working knowledge of community resources and ability to provide direct involvement and guidance to individuals, their families, or groups.
- Ability to develop individual service plans for client's independence and monitor the progress of individual clients.
- Knowledge of agency policies, procedures, with a demonstrated willingness to respect, understand, and promote the mission, values, and strategic goals of the agency.
- Proficient ability to collect appropriate data about daily living skills, vision function, rationally analyze and evaluate this data, and draw reasonable and valid conclusions from the data.
- Proficiency in the effective and timely composition of meaningful, concise, grammatical, and accurate documentation of services conducted.
- Individual Service Plan are to ensure a pathway to independence. Using a mix of formats including direct service, provider support, peer networks and information in both intensive programs and focused modules to provide the most robust client support. Utilize CSC's full range of programs to tailor a specific service plan to the client's unique needs.
- Proficiency working as a member of a service team. Proficiency in the effective, professional, respectful, and sensitive interaction with others of diverse races, ethnicities, abilities, values, strengths, beliefs, backgrounds, and personal characteristics and preferences.
- Proficient use of computer applications (MS Office) for the creation and use of documents, spreadsheets, and communications. Familiarity with electronic health and medical records. Knowledgeable in documentation of client progress in client case file.
- Comprehensive knowledge of federal and state rules, regulations, and laws pertaining to the provision of counseling and case management services, including laws and administrative rules concerning the privacy and confidentiality of protected health information. Additionally, the reporting of suspected abuse, neglect, and exploitation; and protecting the safety and health of clients and the community.
- Creative and flexible problem-solving skills.
- Ability to promptly and appropriately change conduct and practices in response to feedback from supervision, and in response to knowledge and skills learned from training conferences at the agency, or at other organizations.
- Knowledge of mental illness, substance abuse and recovery are a plus.
- Skilled in software programs including Outlook, Word, PowerPoint.
- Must possess the ability to perform well in both a collaborative, team environment and independently.
Preferred qualifications: - 2 years' experience as a Social Worker for persons with visual impairments
- Bilingual (Spanish and English)
- Knowledge of common eye conditions
- Knowledge of the Rehabilitation Act and the Americans with Disabilities Act
Supervision functions:Education and Experience: - Minimum of a Bachelor's Degree in Social Work or Masters in Social Work with a License to practice Social Work in the State of Ohio a plus (LSW or LISW)
- Experience in Social Work, Counseling, Case Management or Blind/Vision Impairment Rehabilitation
Equipment/Tools Used: - Personal computer; software including Word, Excel, Outlook
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee frequently sits at a desk working on a computer for prolonged periods of time and may involve walking or standing for brief periods of time. Ability to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. The employee is occasionally required to use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms above shoulders. Must be able to lift bagged adaptive aids of up to 25 pounds. Must have the capacity to travel with or without clients; ability to go out in the community to make home, employer, and library, etc. visits to, with, or on behalf of clients. Once hired, the employee must have reliable transportation. Employee/ driver must have current and sufficient automobile insurance and an acceptable driving record according to CSC policies.
Work Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting. The noise level in the work environment is usually moderately quiet.The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies including HIPAA and Code of Ethics.