Software Application Support Specialist
: Job Details :

Job DescriptionThis position is available in multiple locations:McAllen, TXNew Braunfels, TXStart date is March 31, 2025.RoleSoftware Application Support SpecialistDescriptionZoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our support operations for one specific application, Zoho CRM, and we are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software.Skills

• Excellent written and verbal communication skills to assist customers through complicated scenarios.
• Comfortably navigate a variety of emotions from customers. You respectfully de-escalate a frustrated customer.
• Understand why different businesses use software and enjoy exploring new technologies.
• Comfortable learning complex topics with minimal direction.
• Preferred: You have professional experience providing technical support for SaaS environments via phone, email, chat, and remote desktop.
• Preferred: You are familiar with standard business applications and terminology (CRM, Help Desk, Email Analytics, Website Tracking, Project Management, IMAP/POP, Multi-factor Authentication).
• Preferred: You are comfortable reading and contributing to knowledge base articles.
• Preferred: You can explain what an API is and talk about different ways that applications speak to each other

ResponsibilitiesOur top performers don't let their job title or assigned responsibilities restrict their contribution to the company. Responsibilities include but are not restricted to:

• Learn multiple software products. The better you know the software, the better you can support our customers.
• Work collaboratively with peers, other support teams, developers, and product managers to provide world class support to our customers.
• Communicate with companies of all sizes. Speak with IT Administrators, Sales Managers, and small business owners. Articulate how the Zoho suite of products best fits their organization.
• Confidently share ideas and build solutions for process improvement while understanding that change takes time - Zoho believes in The Long Game

Compensation/BenefitsPermanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this position is in-office, not hybrid or remote. What to Know About Zoho Before Applying

• Zoho is a privately held company, focused on customers and employees, not shareholders. If you're seeking a big payout or lavish stock options, this isn't the place for you.
• We embrace a down-to-earth culture, so if a flashy office or cool tech company vibe matters to you, you may be disappointed.
• We're looking for candidates interested in long-term growth at Zoho. If you're after a short-term role, this isn't a fit.
• Zoho has a low-ego, flat culture where job titles don't matter. We value flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may struggle.
• We reward self-starters who are motivated to learn and drive their own success. There's no micromanagement, so you'll need to be proactive and independent.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.