Software Support Engineer
: Job Details :

Software Support EngineerApply locations: CincinnatiTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR102837The software support engineer is a critical part of the software and support teams who is responsible for the ongoing support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer-facing position and will need strong communication, customer service, organizational, and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.Your tasksAbout Kardex FulfillXAn automated warehouse revolves around the effective orchestration of hardware and software systems. Kardex provides highly reliable and precise mechanical solutions but also an intelligent and configurable execution system. The benefit to you is optimized overall performance and a single point of contact with a high degree of competence.FulfillX for AutoStore is a proven modular software platform, leveraging over 30 years of research and development to seamlessly interface with any host system. Our software development team, centrally located in Cincinnati, OH, focuses exclusively on AutoStore integration and processes which provides the most reliable and comprehensive AutoStore software solution on the market.Job PurposeSupport active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issues with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.Domestic and international travel is possible but is not an ongoing expectation for the role.Support the startup of the new company.Job RequirementsTraining/Education:Technical degree in software engineering or a similar field is preferred.Professional Experience:Experience with the below technologies preferred:C#HTTPJavascript (REACT)JSONNode JavascriptSQLExperience in using and communicating (verbally and written) in the following technologies:TeamViewerMicrosoft Office 365GitHubAzure DevOps or comparable agile software management toolTicket management system such as Zendesk, etc.Other Experiences:Experience supporting and troubleshooting warehouse control systems is preferred.Experience with coordinating and collaborating with cross-functional teams through multiple pieces of the Software Development Lifecycle (SDLC).Detailed understanding of logistics and IT processes.Customer-facing experience.Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks (i.e., customer system down).Key Role CharacteristicsMotivation to be a key member in setting up a new business (startup environment).Entrepreneurial thinking.Excellent communication and interpersonal skills.Ability to establish effective working relationships across teams and cultures.Self-driven, result-oriented with a positive outlook to success.Advanced troubleshooting ability.Clear focus on high quality and ensuring all the customers' needs are met.Willing to question and ask “why” to software topics to drive continuous improvement.Your profileWe OfferCompetitive salaryGenerous paid time offMedical, Dental & Vision benefits401k with company matchLife, LTD & STDIs this position right for you?Then please send us your resume, proposed start date, and your desired salary via our applicant portal.#J-18808-Ljbffr