Software Support Specialist
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. Banking experience preferred, but not required.
LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time)
JOB RESPONSIBILITIES:
- Participate as a member of the help desk, working directly with remote customers on software support issues.
- Investigate, gather information, and resolve issues for customers.
- Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
- Always maintain privacy of customer information and data security.
- Configure, install, train, and document products and services delivered to customers.
- Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
- Update help desk knowledgebase and user documentation as needed.
- Travel to bank sites for installations and training.
- Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
- Maintain a positive, professional attitude toward customers and co-workers.
- Inform key management personnel of any customer or project concerns.
- Be a team player and assist in roles where you are needed.
- Self-motivation, initiative, and problem solving skills are crucial to excel.
- Dependability and accountability to ensure tasks and projects are completed timely and accurately.
- Ability to express ideas clearly in both written and oral communications.
JOB REQUIREMENTS:
- Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
- Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.
Employees are rewarded with first rate compensation and benefits package that include:
- Paid vacation
- Paid holidays
- Paid sick/personal leave
- Basic life and long-term disability insurances
- Medical
- Dental
- Vision
- Voluntary life insurance
- 401 (k) company-match savings plan
SEND RESUME TO:
Or Mail Resume To:
(CSPI) Computer Service Professionals, Inc.
Attention: Human Resources
805 W. Stadium Blvd.
Jefferson City, MO 65109