Location: Hempstead,NY, USA
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.Responsibilities Provide high-quality phone and email support of Tyler's Enterprise Public Safety software applicationsPerform extensive troubleshooting of key software and hardware components to closureTake ownership of technical incidents and coordinate resolution with product development team when necessaryReplication of complex customer issuesTrain customers in system operation and software functionalityQualifications Bachelor's Degree in MIS, CIS or other related technical field preferredLinux support experience with Networking knowledge preferredGeneral technical knowledge of Microsoft products and technologies including Windows Servers and SQL databasesReadiness to learn new technologies at lightning speedStrong communication skills which will elevate technical team interactionCommitment to providing an exceptional experience to our customersFlexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PMSQL Experience highly preferredLocation Troy, MichiganApply OnlineTyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing ...@tylertech.com or by calling 800.###.#### ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.While committed to serving the public sector, we're also dedicated to investing in our people. Be a part of our passionate community where you can grow.Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.Join our Talent Network to stay connected and up to date on our latest job openings and talent news.#J-18808-Ljbffr