Location: Schenectady,NY, USA
POSITION OVERVIEWProctors Collaborative is the Capital District's leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We're changing expectations about how the arts serve a community.The Software Training Specialist ensures proper and thorough training in all utilized software during the onboarding process. Providing a proficient and consistent continuum of training is vital to the daily operations of The Collaborative.ESSENTIAL DUTIES & RESPONSIBILITIESDemonstrate proficient understanding of The Collaborative's software and educate personnel accordingly. Software includes but is not limited to: Office 365, ticketing software, payroll software, intranet calendarAssist in developing and implement strategic training plans and schedules designed to support new and existing employeesAssist in developing and implement complementary training materials that enhance learning options, including manuals and videosDeliver remote and onsite training services to new and existing personnel by coordinating with Human Resources, hiring managers and department headsAssess employee progress and readiness for independent operationTrack all needed training components and ensure completionProvide timely updates to Human Resources and hiring managersCommunicate professionally and effectively, focusing on adult learning methodologiesMaintain a courteous, professional, and confident demeanor throughout the training process.POSITION QUALIFICATIONSProfessional training experienceExperience working with blended learning programs, web-based training, and self-directed eLearning contentAbility to learn new software applicationsStrong understanding of current training technology and the ability to learn new technologies quicklyDemonstrate ability to deliver training to adult users with various levels of computer experienceEstablish an organized system to ensure project schedules and goals are metExcellent customer service, interpersonal, and problem-solving skillsMust be a team player able to work collaboratively with a diverse workforce in a fast-paced environmentMust be coachable, curious by nature, and adaptable to change management needs.Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences, and we strive to treat everyone with fairness and respect.Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, age, or any other characteristic protected by law.