Salary: $25.70 - $41.13 Hourly Location : Landfill - Frederick, MD Job Type: Full-time Regular Job Number: FY25-00331 Department: Solid Waste & Recycling Opening Date: 11/12/2024 Closing Date: 12/3/2024 4:00 PM Eastern JOB INFORMATION Non-exempt; full-time; 40 hours per week; Monday-Friday; 7:30 a.m. - 4:30 p.m.; full-benefits This position is responsible for coordinating and overseeing landfill billing accounts within the Division of Solid Waste and Recycling. The position handles customer service inquiries, and various other duties to help facilitate billing operations. Supervision is received from the Deputy Director, Solid Waste and Recycling. NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For transfers and promotions, wage rates are calculated per County policy. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan. Coming soon-early 2025: Employee Health Center with no or low cost primary and urgent care For more information, visit our benefits page on the Frederick County Government job opportunities webpageESSENTIAL DUTIES AND JOB RESPONSIBILITIES
- Coordinate and oversee Landfill and Recycling billing accounts
- Generate and process Landfill and Recycling bills making necessary adjustments to accounts and performing reconciliations; review and approve bill refunds and adjustments
- Oversee landfill billing software; add, delete and update accounts as needed
- Perform and process monthly billings for landfill customers and vendors; process and follow up on late notices
- Answer incoming calls, return voicemails and document those conversations in account information in regard to billing inquiries
- Create and maintain reports, statements and other detailed spreadsheets to include state annual reports and audit reviews, etc
- Coordinate the county-wide residential household hazardous waste collection events
- Assist with development of policies and procedures for billing
- Conduct physical inventory of computer, telephones, keys, etc as needed
- Interact with software vendors to resolve problems with software and hardware
- Analyze and report tonnage and revenue data to leadership, other County agencies and contractors
- Prepare and provide financial information to auditors as required
- Prepare and process requisitions and purchase orders
- Maintain and manage contracts for services to include solar array, scale repairs, etc.
- Research and develop bid specifications for Landfill/Recycling purchases
- Maintain physical and electronic billing files
- Order office and shop supplies using issued PCard
- Provide input and assist with development of fiscal year budgets
- As necessary, work with County Attorney's office on delinquent accounts; work with State's Attorney's Office on insufficient payments
- As needed, compose and prepare correspondence, memorandums and other written documents
- Perform other related duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- High school graduation or the equivalency
- Minimum 5 years work experience in billing, accounts receivable, accounting or related field
- Minimum 2 years customer service work experience
- Intermediate skills in MS Office Suite
- NOTE: A combination of education and work experience may be counted towards the overall requirements of this position
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of Landfill ticketing and billing software programs
- Knowledge of accounting principles
- Ability to research and report tonnage and tipping fee data
- Ability to perform reconciliation of financial data
- Strong and effective clerical and math skills including the ability to review and analyze detailed statistical data, to accurately compile and maintain records, and to prepare clear, concise and accurate reports and correspondence
- Strong records-management skills including the ability to review documents, identify/detect potential problems and document their resolution in a thorough and timely manner
- Ability to accurately compile and prepare statistical data and reports
- Ability to effectively access and utilize Microsoft Office Suite, e-mail, spreadsheet and other systems and equipment, and to learn new software as it is required
- Ability to effectively organize work, determine priorities, including the ability to make decisions and complete assigned duties with minimal supervision
- Discretion and good judgment in dealing with sensitive and personal information with ability to maintain appropriate confidentiality
- Strong and effective spoken and written (English) communication skills including the ability to clearly explain policies and procedures
- Strong attention to detail and ability to multi-task
- Ability to listen and understand a customer's concerns and determine the appropriate course of action to resolve the issue
- Ability to establish and maintain effective working relationships with co-workers, contractors, vendors, representatives of cooperating agencies and the general public
PREFERENCE MAY BE GIVEN FOR:
- Additional education in Business Administration, Accounting, Finance or related field
- Work experience in a local government setting
- Experience or training in CompuWeigh, WeighStation, Paradigm Software or related software programs
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to constantly sit. walk and perform repetitive motions; occasionally climb, stoop, lift up to 50 lbs, reach and drive; and rarely crawl, lift over 50 lbs, and push over 40 lbs
- While working in this position, the employee is required to constantly work indoors; occasionally work outdoors and walk on uneven ground; rarely working in hot temperatures (above 100 degrees) and cold temperatures (below 32 degrees), in dusty, dirty and noisy environments, near machinery, chemicals/fumes or potential exposure to infectious diseases
ADDITIONAL INFORMATION / EXAMINATION PROCESS
- Available for varied evening and weekend work hours to accommodate meetings, special events, etc.
- Ability to provide own transportation to meetings, etc.
KIND OF EXAMINATION (may include):
An evaluation of training and qualifications Skills testing One or more interviews Retirement Plan: A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability. Health Insurance: County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment. Dental Insurance: Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance. Flexible Spending Accounts: The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses. Life Insurance: Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents. Savings Plan - Deferred Compensation: The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Educational Reimbursement Program: County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG. Employee Assistance Program: This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem. Leave Annual Leave - Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year 0 - 2 years 11 days 2 - 10 years 17 days 10 + years 24 days Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year. Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement. NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours. Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military. Holidays: The County observes 10 holidays every year and 11 are observed on years of General Elections. For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013. 01 Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state see resume as your response, you will not be considered further.
- I have read and acknowledge the above instructions.
02 Which best describes your level of education?
- Less than High school graduation or the equivalency
- High school graduation or the equivalency
- Associate's degree received
- Bachelor's degree received
- Advanced degree received
03 if you have earned a college degree, was it in Business Administration, Accounting, Finance or related field?
04 Which describes your level of proficiency with MS Office Suite software?
- Beginner
- Intermediate
- Advanced
05 How many years of work experience in billing, accounts receivable, accounting or related field do you have?
- Less than 1 year of work experience
- 1 year of work experience
- 2 years of work experience
- 3 years of work experience
- 4 years of work experience
- 5 or more years of work experience
06 Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further. 07 Do you have at least 2 years of customer service work experience?
08 Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further. 09 Do you have work experience in a local government setting?
10 Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit. 11 Do you have experience or training in CompuWeigh, WeighStation, Paradigm Software or related software programs?
12 Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit. Required Question