Location: Frederick,MD, USA
Non-exempt; full-time; 40 hours per week; Monday-Friday; 7:30 a.m. – 4:30 p.m.; full-benefitsThis position is responsible for coordinating and overseeing landfill billing accounts within the Division of Solid Waste and Recycling. The position handles customer service inquiries and various other duties to help facilitate billing operations. Supervision is received from the Deputy Director, Solid Waste and Recycling.NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For transfers and promotions, wage rates are calculated per County policy.Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.TOTAL COMPENSATION PACKAGE:Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee:11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid holidays, plus 2 additional floating holidaysDay 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefitCounty and Employee funded Defined Benefit Pension Plan Vesting after 5 years of serviceAdditional service credit for eligible previous public service, military service, etc.Work/Life balance programs include: Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramOther employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.Coming soon-early 2025: Employee Health Center with no or low cost primary and urgent careFor more information, visit our benefits page on the Frederick County Government job opportunities webpage .ESSENTIAL DUTIES:Coordinate and oversee Landfill and Recycling billing accountsGenerate and process Landfill and Recycling bills making necessary adjustments to accounts and performing reconciliations; review and approve bill refunds and adjustmentsOversee landfill billing software; add, delete and update accounts as neededPerform and process monthly billings for landfill customers and vendors; process and follow up on late noticesAnswer incoming calls, return voicemails and document those conversations in account information in regard to billing inquiriesCreate and maintain reports, statements and other detailed spreadsheets to include state annual reports and audit reviews, etc.Coordinate the county-wide residential household hazardous waste collection eventsAssist with development of policies and procedures for billingConduct physical inventory of computer, telephones, keys, etc. as neededInteract with software vendors to resolve problems with software and hardwareAnalyze and report tonnage and revenue data to leadership, other County agencies and contractorsPrepare and provide financial information to auditors as requiredPrepare and process requisitions and purchase ordersMaintain and manage contracts for services to include solar array, scale repairs, etc.Research and develop bid specifications for Landfill/Recycling purchasesMaintain physical and electronic billing filesOrder office and shop supplies using issued PCardProvide input and assist with development of fiscal year budgetsAs necessary, work with County Attorney's office on delinquent accounts; work with State's Attorney's Office on insufficient paymentsAs needed, compose and prepare correspondence, memorandums and other written documentsPerform other related duties as requiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MINIMUM QUALIFICATIONS:High school graduation or the equivalencyMinimum 5 years work experience in billing, accounts receivable, accounting or related fieldMinimum 2 years customer service work experienceIntermediate skills in MS Office SuiteNOTE: A combination of education and work experience may be counted towards the overall requirements of this positionKNOWLEDGE, SKILLS AND ABILITIES:Knowledge of Landfill ticketing and billing software programsKnowledge of accounting principlesAbility to research and report tonnage and tipping fee dataAbility to perform reconciliation of financial dataStrong and effective clerical and math skills including the ability to review and analyze detailed statistical data, to accurately compile and maintain records, and to prepare clear, concise and accurate reports and correspondenceStrong records-management skills including the ability to review documents, identify/detect potential problems and document their resolution in a thorough and timely mannerAbility to accurately compile and prepare statistical data and reportsAbility to effectively access and utilize Microsoft Office Suite, e-mail, spreadsheet and other systems and equipment, and to learn new software as it is requiredAbility to effectively organize work, determine priorities, including the ability to make decisions and complete assigned duties with minimal supervisionDiscretion and good judgment in dealing with sensitive and personal information with ability to maintain appropriate confidentialityStrong and effective spoken and written (English) communication skills including the ability to clearly explain policies and proceduresStrong attention to detail and ability to multi-taskAbility to listen and understand a customer's concerns and determine the appropriate course of action to resolve the issueAbility to establish and maintain effective working relationships with co-workers, contractors, vendors, representatives of cooperating agencies and the general publicPREFERENCE MAY BE GIVEN FOR:Additional education in Business Administration, Accounting, Finance or related fieldWork experience in a local government settingExperience or training in CompuWeigh, WeighStation, Paradigm Software or related software programsPHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit, walk and perform repetitive motions; occasionally climb, stoop, lift up to 50 lbs, reach and drive; and rarely crawl, lift over 50 lbs, and push over 40 lbsWhile working in this position, the employee is required to constantly work indoors; occasionally work outdoors and walk on uneven ground; rarely working in hot temperatures (above 100 degrees) and cold temperatures (below 32 degrees), in dusty, dirty and noisy environments, near machinery, chemicals/fumes or potential exposure to infectious diseasesAvailable for varied evening and weekend work hours to accommodate meetings, special events, etc.Ability to provide own transportation to meetings, etc.KIND OF EXAMINATION (may include):An evaluation of training and qualificationsSkills testingOne or more interviews#J-18808-Ljbffr