Location: New York,NY, USA
**Solution Architect - Customer Support**
at Ivalua New York, NY - USA
A Magic Quadrant leader, Ivaluas solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.
All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.
**About the Team:**
You will be part of the Customer Support RUN Team whose mission is to maintain customer applications in Production, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our customers. The RUN Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customers long-term challenges.
Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.
**Opportunity Statement**
This is an exciting opportunity for a Solution Architect at Ivalua. You will present to our clients the new version of the application and its latest features, identify potential gaps between the clients existing application and the targeted version for the upgrade, recommend design changes to address these gaps, and coordinate with client throughout the Upgrade phase. Your excellent functional and technical knowledge of the Ivalua application will allow you understand the impacts of upgrading existing client applications, in order to propose the best possible migration. You will also be collaborating closely with the Customer Success Manager, the R&D Upgrade team and the RUN team to help them grow the value of the Application Upgrade for the clients and ensure eventually the success of the Upgrade in Production. You will be in charge of formalizing the macro-planning and migration path of the Upgrade guaranteeing good user experience, appropriate business coverage (non-regression and innovation), change management, high performance and security levels.
**Key Responsibilities:**
* Present the new version to the customer for upgrades, and evaluate the impact of the upgrade for the existing features deployed in Production and the changes for the users
* Drive the sessions with the Customers to support their understanding of the new solution, promote the innovation in the new release and coordinate demo of the new release
* Address and document gaps between the new version and the version in Production. Detail the integration work and change management to be done on client side (with his partner). Coordinate internally all design sticky points during the Upgrade
* Document the Macro-planning of the upgrade and its content for the client and Ivalua
* Get the validation from the Customer on the new version and migration strategy
* Support the Ivalua upgrade team (R&D & RUN) during the upgrade phase to address any configuration / design / user experience issue and propose the migration solution
* Provide with PS/CS team a level of effort for enhancements requested by the Customer, out of scope of the upgrade, and propose to the Customer the Statement of Work.
* Mentor the RUN TAMs to handle design questions by themselves and ultimately contribute to solution architect tasks
* Interact with RD on product gaps to provide details on business needs and guarantee that the production solution will meet business needs and contribute to the Product Roadmap
**Skills You Need to Succeed:**
* Deep knowledge of Ivalua solution
* Functional knowledge of Procurement & Finance (or Supply Chain) functions
* Ivalua certified both in S2C and P2P
* Strong leadership skills and ability to effectively engage with a wide range of stakeholders
* Excellent communication skills
* Project Management experience is a plus
* English required
* Some travel on client sites (up to 20%)
**Preferred Education:**
* Bachelors degree or equivalent experience required
Previous experience in Professional Services
Join Ivalua today and procure a great future for your career!
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