Location: New York,NY, USA
Description Shield is a global startup, with offices in Tel-Aviv, New-York, London, and Lisbon. We're growing and looking for another important piece of the puzzle. Is it you? As an experienced Solution Manager, you will act as a bridge between Delivery, R&D, Product, and Sales, in both outbound and inbound activities. You will work together with the project managers and focus on how to leverage technology to solve our customers' needs. You will lead the integration of Shield's technology into our customers by seamlessly addressing our customers' needs and helping them navigate our organization. Our team of solution managers aspire to be the driving force behind innovative, scalable, and sustainable solutions. They stand at the intersection of business acumen and technical expertise, shaping the path for transformative solutions that elevate our organization's capabilities. We can't promise it will be easy, but definitely exciting and most importantly - FUN. Let's get down to business: What you'll do: Solve Customer's requirements by designing and documenting solutions. Lead technical interactions with internal and external stakeholders. Research, analyze and propose integrations for communications platforms. Liaise with Shield's Product and R&D teams to help the solution evolve and adhere to the industry's best practices. Requirements Experience and skills Minimum of 2 years of experience as a solution Manager/Architect. Experience with Cloud and On-Prem deployments. - MUST Experience with delivery frameworks and AGILE methodologies. - MUST Ability to create and document technical designs for internal and external stakeholders. - MUST Ability to communicate with audiences with different levels of technical expertise. - MUST Hands-On Development experience. - advantage Strong problem-solving and analytical skills. Strong presentation capabilities. Excellent English level both in writing and speaking. Oh hey, you made it all the way here So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post Series B startup ($35m) with some of the largest financial organizations in the world as investors and customers. Our platform analyses digital interactions to do good in the world: we help protect market integrity and people's financial assets. Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day, and not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.