Solutions center representative
: Job Details :

Randstad is seeking enthusiastic Solutions Center Representatives to work with a leading Financial Services company, located in Columbus, Ohio. In this position, you will provide extraordinary care to members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. This is a fully onsite position. Local candidates preferred as relocation cost reimbursement is not available for this position.salary: $18.5 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities

• Answer participant inquiries and process requests pertaining to their retirement account.
• Discuss a variety of topics with the participant including password resets, contributions, asset allocation, rollovers, withdrawals, etc.
• Follow all Ohio Deferred Compensation, government, and regulatory procedures to insure credibility and compliance.
• Provide the best customer service by carefully analyzing situations and working with all internal partners to determine proper course of action.

Must Haves:

• High school diploma or equivalent required. Undergraduate degree preferred.
• License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
• One year of experience in customer service and / or sales related occupations.
• Knowledge of various financial products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations.

The essential functions of this role include:

working in a smoke free environment

Skills

Call Center Support

Microsoft Office

Call Center

Soft Solutions

Financial Services

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.