Position Overview:
As a Solutions Consultant at Profit.co, you will play a pivotal role in bridging the gap between our customers and our product team. Your primary responsibility will be to act as a technical liaison, ensuring that customer needs are clearly communicated and understood while providing insightful and accurate technical support. You will be instrumental in delivering compelling product demonstrations, addressing technical inquiries, and contributing to the successful implementation of our solutions.
Key Responsibilities:
- Technical Liaison: Serve as the main point of contact between customers and the product team, translating customer requirements into actionable feedback and ensuring clear communication.
- Customer Demonstrations: Conduct engaging and informative product demonstrations for prospective and existing customers, showcasing the value and capabilities of our solutions.
- Technical Support: Respond to and resolve technical questions and issues raised by customers, providing clear, concise, and effective solutions.
- Solution Alignment: Collaborate with the product team to ensure our solutions are aligned with customer needs and business objectives.
- Documentation and Reporting: Maintain detailed documentation of customer interactions, feedback, and technical issues. Provide regular reports to management on customer insights and technical challenges.
- Customer Training: Offer training and support to customers to help them understand and effectively utilize our products.
- Feedback Loop: Gather and relay customer feedback to the product team to inform ongoing product development and enhancements.
Qualifications:
- Technical Expertise: Strong technical background with the ability to understand and articulate complex technical concepts to a non-technical audience.
- Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and internal teams.
- Demonstration Skills: Proven experience in delivering engaging product demonstrations and presentations.
- Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to resolving technical issues.
- Customer Focus: A passion for customer success and a commitment to delivering exceptional service.
- Experience: 3+ years of experience in a technical consulting or customer-facing role, preferably within the SaaS Industry.
- Education: Bachelors degree in Computer Science, Engineering, or a related field; or equivalent practical experience.
Preferred Qualifications:
- Experience working with customers in the HR or Strategy Space
- Familiarity with CRM tools and other customer management software.
- Certification in relevant technologies or methodologies.
Why Join Us?
At Profit.co, we are dedicated to fostering a collaborative and dynamic work environment. As a Solutions Consultant, you will have the opportunity to make a significant impact on our customer relationships and product success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.