Job Information
- Title: Solutions Engineer
- Type: Full Time
- Location: Hybrid / Remote (New Haven, CT Preferred)
- Compensation Range: $70,000 - $95,000
About Veoci
Veoci Inc. is a SaaS company that develops and sells solutions for Emergency Management and Business Continuity Planning, as well as specialized software. Through rapid development, depth of knowledge, innovative thinking, and commitment to diversity, we help save time, money, and lives.
Veoci's platform is designed for developing applications, from simple approval forms, to coordinated response plans, to highly complex continuity management programs –anything is possible with Veoci. We offer the most straightforward, easy to use platform for you and your teams, and we know what it takes to ensure your applications never stop running.
Veoci, a leader in collaboration, continuity, and response software, is a dynamic and growing company committed to providing exceptional service to our clients. We pride ourselves on fostering a positive and inclusive work environment where every employee can thrive and contribute to our success.
Position Summary
As Veoci continues to expand, we are seeking a talented Solutions Engineer to join our team and support our solutions and customers. We are seeking a Solutions Engineer to join our team, responsible for configuring applications on the Veoci platform. Veoci is a robust, no-code application development platform that enables rapid creation of customized solutions. This role involves analyzing processes, understanding data flows and structures, and then digitizing them without the need for traditional coding. Solutions are built using Veoci's intuitive point-and-click web interface. The ideal candidate will excel in collaborating with a diverse group of stakeholders, effectively listening to their needs, and translating those requirements into functional software solutions.
Responsibilities
- Conducting client discovery calls to gather client requirements and feedback to refine and enhance the solutions.
- Configure and customize applications on the Veoci platform based on client requirements.
- Utilize the platform's no-code tools to develop solutions that meet specific business needs without the need for traditional coding.
- Work closely with clients and internal stakeholders to analyze business processes, identify inefficiencies and platform bugs, and propose digital solutions and enhancements (This includes providing Level 1 and Level 2 technical support to clients by responding to helpdesk calls and tickets).
- Translate complex business processes into streamlined digital workflows using the platform's capabilities.
- Serve as the primary technical contact for clients during the solution design and implementation phases.
- Provide ongoing technical support and troubleshooting assistance to ensure client satisfaction and success.
- Collaborate with product managers, developers, and other technical teams to ensure that client requirements are accurately translated into functional solutions.
- Work with sales teams to provide technical insights during the pre-sales process, including demonstrations and client meetings.
- Create and maintain detailed documentation of configured solutions, including process flows, data structures, and user guides.
- Ensure all documentation is up-to-date and accessible to both clients and internal teams.
- Stay updated on the latest features and capabilities of the Veoci platform and other relevant tools.
- Continuously seek opportunities to improve solution offerings and client engagement processes.
- Conduct in person and virtual training sessions for clients and internal teams to ensure they are proficient in using the configured solutions.
- Perform thorough testing of configured applications to ensure they meet client requirements and function correctly.
- Identify and resolve any issues or bugs before deployment.
- Manage the end-to-end lifecycle of solution implementation projects, from requirements gathering to final deployment.
- Ensure that projects are delivered on time, within scope, and within budget.
- Implement changes and improvements based on client feedback and evolving business needs.
Qualifications
- A bachelor's degree in Business Management, Engineering, Computer Science or a related field is preferred.
- 2+ years of experience in a technical role, such as Solutions Engineer, Implementation Specialist, or similar.
Preferred Skills
- Strong customer service orientation, with a commitment and passion to deliver high-quality solutions that meet client needs.
- Excellent verbal and written communication skills as well as presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to present ideas in a clean, user-friendly way as well as work in a collaborative, fast-paced environment.
- Ability to work independently, as well as follow direction/instruction, as warranted
- Willingness and desire to continuously learn and stay up-to-date with emerging technologies and industry trends.
- Strong interpersonal skills with demonstrated ability to work collaboratively and cross-organizationally with a diverse team.
- Candidates familiar with SupportCentral at GE and its diversified companies are highly encouraged to apply.
- Proficiency in using no-code or low-code platforms such as Mendix, OutSystems, or similar tools.
- Strong understanding of data structures, workflows, and process automation.
- Familiarity and knowledge to develop in web technologies (HTML, CSS, JavaScript).
- Experience with API integrations and knowledge of web services (REST, SOAP).
- Proven ability to quickly learn all aspects of technical software products and configure/deploy
- based on client needs.
- Demonstrated ability to analyze business processes and translate/develop them into digital solutions.
- Strong analytical and problem-solving skills, with the ability to diagnose issues and find effective solutions.
- Ability to work under pressure and manage multiple projects simultaneously.
- Experience managing projects from conception through deployment, with a focus on meeting deadlines and staying within budget.
- Ability to understand and anticipate client requirements, and tailor solutions accordingly.
- Flexibility to adapt to changing project requirements and work environments.
Physical Requirements & Compensation
Veoci offers remote work flexibility and this role has the option to be remote or hybrid, with a strong preference for the candidate to be onsite 2-3 days a week in the New Haven, CT office. While this role has the option to be remote, it may require travel a few times a year for team/company meetings.
The wage range for this role is $70,000 - $95,000 plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Benefits
One of our core priorities at Veoci is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy.
- Competitive salary and comprehensive benefits package, including health insurance and access to additional medical services.
- Paid time off, including parental leave and a competitive PTO package
- Workplace flexibility in a positive and inclusive environment
- Opportunities for professional growth and development
Veoci is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Veoci will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Veoci has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.