About Unily Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Este Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. We have recently been positioned as a market leader across the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. The only company in the industry with this standing. With these accolades we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Please note that while we have a preference for New York or Texas based candidates, we are also open to remote candidates. Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Solutions Engineer in North America. At Unily, we are transforming the way organizations achieve velocity through our innovative platform. As a key player in our Sales and Operations function, our Solutions Engineers are crucial in ensuring our product delivers exceptional value and drives organizational success. We are seeking a dynamic and experienced Solutions Engineer to join our team. You will work closely with Account Executives and the extended sales team, leveraging your expertise to deliver tailored solutions that meet our clients' needs and accelerate their success. This role is perfect for someone who thrives in a collaborative environment, excels in both technical and interpersonal skills, and is passionate about helping clients achieve their strategic goals.
Main Responsibilities - Strategic Engagement: Collaborate with prospects to translate their strategic priorities into impactful use cases, demonstrating empathy and active listening to fully understand their challenges.
- Innovative Solutions: Develop compelling demos and business cases that highlight industry benchmarks and best practices, while creatively addressing client pain points.
- Executive Communication: Present value-based solutions to C-Level executives, clearly articulating our platform's differentiators with confidence and emotional intelligence.
- Technical Insight: Document and convey technical architectures, including hosting, authentication, security, and high-availability infrastructure, ensuring technical discussions are accessible to both technical and non-technical stakeholders.
- RFI/RFP Facilitation: Lead the preparation and delivery of technical and functional responses to RFIs/RFPs, working closely with the sales team to ensure alignment with client needs and Unily's capabilities.
- Feedback Loop: Provide competitive intelligence and product feedback to enhance our solutions and strategies. Ensure insights gathered from clients during the presales phase are effectively communicated to internal teams for continuous improvement.
- Customer Journey: Lead technical demos, workshops, and trials, including managed POCs, ensuring that clients feel supported and understood at every stage of their journey. Act as a trusted advisor and relationship builder, maintaining a strong connection with clients even after the sales process is complete.
- Knowledge Sharing: Contribute to internal and external Unily communities, driving industry thought leadership and professional development. Share your knowledge and experiences to help others grow and succeed.
Requirements - Experience: 3-5 years in pre-sales, customer success, strategy consulting, or a related field.
- Value Selling Expertise: Proven experience with value selling methodologies, including discovery and value assessment.
- Presentation Skills: Strong client-facing skills with the ability to present confidently and empathetically both in-person and remotely. A consultative mindset that prioritizes understanding client needs and building long-term relationships.
- Interpersonal Skills: Exceptional communication, collaboration, and relationship-building skills. Ability to navigate complex conversations with diplomacy, adaptability, and problem-solving acumen.
- Tech Savvy: A solid understanding of technology in the workplace and digital transformation, with the ability to explain technical concepts in a clear and engaging way.
- Self-Motivated: Ability to adapt to various situations and manage multiple tasks efficiently. A proactive mindset that takes ownership of challenges and solutions.
- Innovative Thinking: Creative problem-solving skills with a proactive approach to contributing ideas and solutions.
We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
Why Work for Unily? In addition to a generous base salary and commission plan, here are somethings we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won't find a friendlier or more dedicated bunch of people.
Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
We offer a fantastic suite of benefits: 23 vacation days, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 3% match on your 401(k) and no vesting schedule after your first 90 days.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's USA Careers Privacy Notice here