Sourcing Customer Care Representative
: Job Details :

**Sourcing Customer Care Representative**

Primary location: Morristown,NJ Schedule: Full-Time Type: Professional Shift: Days **Share this job**

* Share by Mail

Responsibilities Communicate any standing order for SSA review & approval before creation and transmission

Reviews and verifies manual purchase orders placement for customers, electronic capital requisitions checks for accuracy and optimum delivery and pricing.

Ensures PO and Auto PO have maximum lines.

Works with departments regarding non-catalog products to ensure that correct information is obtained from the vendor and included on the requisition and that item numbers are requested for non-cats that are frequently ordered.

Ensure Bill Only POs and draft POs are received and resolved within 48 hours or end of month to synchronize the impact on departmental budgets.

Ensures product standardization when applicable.

Expedites orders to ensure on time delivery. Follows up to ensure product orders are completed to customer satisfaction by utilizing various tools, such as: Open PO reports, Daily PO activities, Multiple daily reports, Backorder notification, customer direct contact.

All emails and phone calls must be returned within the same day.

All POs are customer followed through completion in conjunction w/GHX: customer receipt, open order report, customer notified of rejected lines and re-issuance of new req by customer, invoice resolution.

Helps maintain ASCS data files and corrects or requests correction, of any identified issues between items, vendors, purchase orders, cost centers, requestors, or receipts

Informs Strategic Sourcing Analysts pending blanket or service contract orders.

When needed gets updated status on orders for requestors, expedites if required

(e. G., catalog number, vendor Information changes).

Informs Sourcing Analysts of contract pricing issues.

To confirm all purchase orders, EDI, MS function, MS function and fax within 48 hours of transmission time.

Proactively recommends process improvement changes to management team.

Acts as a customer advocate. Lead and partner with departments with site visits, phone, email or virtually, educate and influence process improvements to streamline work efforts.

Trains ASCS application, educate ASCS inconsistencies.

Educates shipping time frames.

Evaluate inventory and make suggestions to eliminate multiple requisitions to streamline. Efficiency and shipping cost effective to more lines per PO.

When made aware of return issue review of other departments that could utilize products to minimize cost impact before return.

Strengthen processes that negatively impact workload.

Use remote access or virtual viewing to resolve ASCS issues.

Makes recommendations on efficiencies such as standardization of vendors and or products. Such as adding items to templates, or vendors to auto PO. Corrects or requests correction, of any identified issues between items, vendors, purchase orders, cost centers, requestors, or receipts

GHX. Reviews orders that have been rejected, changed, backordered, not confirmed. Communicates questions and or determination to all involved parties.

Receives bill only, bill pay, general service, and repair pos as needed, and with requestor approval where required.

Any credit hold issues are communicated to AP and coordinated with SSO team, along with any AR contact and supporting information when available.

Backup coverage

Communicate any standing order for SSA review & approval before creation and transmission

Qualifications Associates Degree or higher

Microsoft Office proficiency specifically Microsoft Excel

Past experience with Oracle ERP or Allscripts Supply Chain Management a plus

Experience in customer service preferred

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 12th year in a row to Fortunes Top 100 Best U.S. Companies to Work For list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

** EEO Statement**

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.