Location: Henning,TN, USA
• Greet all customers in a courteous and professional manner • Open all new accounts accurately and efficiently according to regulation and bank policy • Scan all new account documents in a timely manner • Maintain a balanced and neat cash drawer • Complete all deposits, withdrawals and payments accurately and efficiently while providing excellent customer service • Maintain working knowledge of CSI's online applications • Maintain working knowledge of proper compliance procedures in the deposit area • Work night deposits and ATM deposits under dual control • Direct and refer customers to appropriate bank department for service when necessary • Complete holds to necessary customer deposits • Log all individual cash transactions over $3,000 on CTR log • Complete Currency Transaction Reporting (CTR) as necessary • Keep all work areas neat and clean • Research and resolve customer issues • Assist in solving customer problems • Refer and cross-sell products • Accurate completion of required audit logs • Adhere to all bank policies • Ensure all necessary equipment is in working order including but not limited to drive-up equipment and ATM • Oversee balancing and maintenance of the ATM • Ensure all negotiables and confidential records in the teller/CSR area are properly secured each evening • Answer branch phone calls promptly and deal with those calls accurately and in a professional manner • Attend all necessary staff training • Attend all bank sponsored activities • Attend civic activities and events • Assist customers with all online and mobile banking issues and questions • Accept yearly Safe Deposit Box payments • Ensure all bank information and systems are protected • Assist branch management and branch administrator with any other duties as assigned Requirements • Minimum of two years with a similar financial institution • Working knowledge of bank policies and procedures • Working knowledge of deposit compliance regulations • Strong communication and interpersonal skills • Strong attention to detail • Self-motivator • Able to prioritize