Job DescriptionGENERAL SUMMARYThe Spa Attendant is responsible for providing quality customer service, maintaining of the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable.CORE SCOPE OF POSITION
- Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
- Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests.
- Greets each and every guest with a smile and direct eye contact.
- Informs facility management of any guest or facility issues.
- Reports any incidents or accidents to a member of the management team.
- Performs other Duties Assigned.
- Maintains the cleanliness and order of the facility to include sweeping, mopping, vacuuming, and taking out the trash.
- Restocks all linens in locker rooms and appropriate guest areas.
- Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
- Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
- Distributes and places linens in treatment rooms, workout areas, closets, and dispensary.
- Escorts guests to changing areas in a courteous and timely manner.
- Explains the set-up and workings of the locker rooms, bathroom, and shower to guests.
- Performs laundry duties, if applicable, including washing, drying, and folding linen.
- Ensures all areas are clean and replenishes supplies as needed.
INTERACTION
- Interacts with internal and external guests with a positive attitude and professionalism at all times.
SUPERVISION
- Does not provide supervisions to others.
EDUCATION/CERTIFICATION
- High school diploma or General education degree (GED).
KNOWLEDGE AND SKILLS
- Ability to have conversations with guests so that information that is conveyed is understood.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Strong team player.
- Must be able to keep calm and composed while under pressure.
- Must have an eye for detail.
- Must be flexible to work different shifts, evenings, and holidays.