About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.The Four Seasons Hotel Minneapolis seeks a Wellness Attendant to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
BASIC PURPOSE: - Maintain cleanliness, set-ups and spa standards in the locker rooms, fitness, and pool areas.
- Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
- Comply with all Four Seasons' policies and procedures
QUALIFICATION REQUIREMENTS: - Passion for the health and wellness industry.
- A superior sense of organization and ability to prioritize in a busy environment
- Very proactive personality
- High school degree or GED
ESSENTIAL FUNCTIONS: - Set-up and maintain spa including refreshments, locker rooms, fitness areas, indoor pool area, pre-treatment area and relaxation rooms.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
- Assist guest to their appointments as they relate to the Spa services
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Four Seasons Employee book.
- Work harmoniously and professionally with co-workers and supervisors.
- The ability to provide guests with tours of spa and fitness center.
- The ability to provide the proper and safe operation of all fitness equipment including Jacuzzi, steam room, sauna, weight equipment, free weights, bicycles, treadmills, elliptical and other items.
NON-ESSENTIAL FUNCTIONS: - Assist guests with use and set-up of fitness machines and equipment
- Introduce guests to spa services practitioners (massage therapists, fitness instructors, etc.)
- Retrieve, fold and store all linens for treatment rooms, locker rooms and pool areas
- Retrieve, deliver, and store/set-up products from purchasing
- Assist with refreshment ordering, delivery and setup for guests
- Assist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors, etc.)
- The ability to provide information and assistance to hotel guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.
- The ability to work closely with engineering to inform them of potential and existing problems, accurately and promptly. The ability to ensure safety procedures are followed and notify security of any accident or injury.
- The ability to provide information about and schedule messages.
- The ability to issue, stock and replenish towels, robes, toiletries, hydrating beverages, fruits and other items or amenities needed in the area to provide guests with a level of service in keeping with a Four Seasons.
- The ability to work with Housekeeping to keep the area meticulously clean and fresh. The ability to clean areas as necessary.
- The ability to read and write in English.
- The ability to handle lost and found items.
- The ability to handle locker room keys.
- The ability to enforce health club rules and regulations with guests of all ages.
- The ability to respond properly in any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
About Four Seasons Hotel & Private Residences Minneapolis Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management's US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown's only Luxury Spa and a 5000 sq. ft. Pool Deck.
What you can Expect We offer the following complimentary, market-leading benefits: - Comprehensive health and vision insurance*
- Discovery nights at Four Seasons Properties around the globe
- Daily meals inspired by award-winning chefs
- Uniforms and uniform care
- Sick pay, disability coverage and life insurance
We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance: - Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay
- Discounted accommodations at Four Seasons properties worldwide
- *Dental coverage available at a discounted rate.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us. Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.
Service Culture Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.
Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -