Spa/Club Front Desk
: Job Details :

JOB SCOPE: To welcome and direct guests, schedule appointments, post charges relating to services received by guests and to ensure a smooth, efficient and cost-effective operation of all functions relating to the reception desk, scheduling of operators and maintaining the highest level of guest relations, confidentiality, cleanliness and security as relates to guests and employees, including safety procedures as detailed. JOB FUNCTIONS:Guest Related Tasks:

Be totally familiar with treatments, packages, and products offered in the Spa

Have an upbeat positive attitude at all times.

Fully understand and be proficient in the scheduling software.

Answer the telephone within three rings

Obtain full information on every guest scheduling an appointment.

full name

telephone number

address

payment information.

Respond to and handle guest inquiries and complaints in a courteous, interested and professional manner.

Ensure the privacy and security of the guests at all times.

This is to include not allowing tours of the Spa, when appropriate.

Keep a record of and be familiar with all groups and VIP arrivals in the Spa and Estate

Appointments

Be aware of the scheduling and advise providers in a timely manner of appointments changes or cancellations.

Have awareness of the qualifications of the providers as it pertains to services being scheduled.

Be aware of the treatment rooms in the Spa and schedule only appointments in appropriate rooms.

Ensure that posting of services is done in an accurate and timely manner.

Workstation Duties

Set up workstation with necessary supplies. Maintain cleanliness throughout shift.

Ensure that office supplies inventory is kept at par level and requisition

Spa Duties

Perform occasional walks through the Spa checking for cleanliness and safety hazards.

Performs SPA tours.

Assist in Fitness Center & Yoga Studio when needed.

Appearance and Grooming

Maintain a clean, neat, attractive appearance all the time.

This to include the cleanliness of uniforms

A neatly groomed appearance and professional demeanor

Long hair and fingernails must not impede job duties.

QUALIFICATIONS:Essential:

• Ability to maintain a professional manner at all times.
• Upbeat positive outgoing attitude.
• Good telephone etiquette, including the ability to listen effectively and to speak English clearly over the telephone.
• Ability to respond to the needs of guests in a friendly, speedy and accommodating manner, including the ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to communicate effectively and follow instructions in English.
• Ability to maintain confidentiality of all guest information and pertinent spa and hotel data.
• Ability to work well under pressure of coordinating Spa requests at any given time.
• Ability to think clearly, quickly and maintain concentration and make concise decisions.
• Ability to focus attention on details.