Location: Philadelphia,PA, USA
Opportunity: Spa Concierge
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Lead Spa Concierge - Spa Operations Manager - Spa Director
Position Requirements
* Immediately greet guest and offer to assist with their needs.
* Make and confirm reservations.
* Compute bills, collect payments, and make change for guests.
* Transmit and receive messages, using telephones or PMS system.
* Receive and resolve guest complaints, elevating to management if necessary.
* Perform bookkeeping activities, such as balancing accounts and conducting audits.
* Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
* Follow sustainability guidelines and practices related to HHM's Earth View program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Experience
* College degree or comparable work experience.
* Previous customer service experience or equivalent training required.
Work Environment and Context
* Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels