Spa Desk Clerk (Weekends)
: Job Details :

Job DescriptionPart Time Spa Concierge/Desk Reception - Cheeca Lodge & SpaLocation: Cheeca Lodge & Spa, Islamorada, Florida KeysAbout the Role:Cheeca Lodge & Spa, a peaceful oasis in the Florida Keys, is seeking a Spa Concierge/Desk Receptionist to join our team. As the first point of contact for spa guests, you will be a critical link in delivering a memorable, relaxing experience. This role is ideal for a personable, detail-oriented individual who thrives in a guest-centered environment.Job Summary:The Spa Concierge/Desk Receptionist is responsible for greeting guests, handling check-ins and check-outs, scheduling appointments, and ensuring all spa areas are stocked, clean, and welcoming. This role includes anticipating and exceeding client needs while providing a seamless, tranquil spa experience.Key Responsibilities:Welcome guests warmly, assist with check-ins/check-outs, and set appointments for spa services.Answer phone calls, respond to guest inquiries, and resolve client questions professionally.Process payments accurately and ensure billing details are managed properly.Maintain cleanliness and organization in the spa lobby, lounge, locker rooms, and fitness center.Stock supplies, including towels, refreshments, and spa products in all guest areas.Ensure fitness center and locker rooms are stocked and cleaned throughout the day.Provide guests with information about spa services, hours, amenities, and retail products.Maintain a calm and professional demeanor, embodying the tranquil atmosphere of the spa.Communicate with other team members and departments to ensure guest needs are met seamlessly.Attend training sessions and staff meetings as needed to continually enhance service skills.Qualifications:Ability to stand/walk for the entire shift and perform light cleaning duties.Comfortable speaking with guests on the phone and in person in a courteous, professional manner.Flexible schedule to accommodate spa hours, including availability on weekends.Interest in spa services preferred; prior experience in a retail, customer service, or spa environment is a plus.Ability to operate computer systems efficiently.Enjoys promoting a tranquil environment and has strong customer service skills.Ability to clear a credit check.Benefits for Part-Time Employees Include:401(k) with employer matching.Team Cafe - free meal every shiftWhy Join Cheeca Lodge & Spa?As a Spa Concierge/Desk Receptionist at Cheeca Lodge & Spa, you'll play a vital role in creating a memorable, soothing experience for every guest. This is an opportunity to work in a serene and luxurious environment while supporting our guests' relaxation and well-being. Apply today to join a team that prioritizes guest satisfaction in a beautiful, upscale resort setting. Source: Northwood Hospitality#J-18808-Ljbffr